Program manager/Project Manager

Job Title: Manager/Sr. Manager - Delivery

Job Role: Program/Project Manager

Job Type: Full Time

Work Mode: Hybrid (3 Days per week Work From Office)

Location: Bangalore & Hyderabad

Job Description:

We are seeking a dynamic Program Manager with extensive IT experience and skilled at leading multi-project programs, mitigating risks, and ensuring alignment with organizational objectives.

SKILLS & EXPERIENCE

Essential Technical Qualification:

Experience: Program Manager with 12+ years of extensive project delivery experience.

Proficiency in Microsoft Project Plan (MPP): Ability to create, manage, and monitor detailed project plans, ensuring alignment with delivery timelines and milestones.

Estimation to Resource Planning: Capable of converting effort estimations into resource loading, timeline views, and cost structures.

Cost Management Controlling Project Spending

Cost Estimation: Predicting the total costs of all resources required labour, materials, equipment, overhead, etc.

Cost Budgeting: Aggregating estimated costs into a project budget and allocating funds to tasks or phases.

Cost Monitoring & Control: Tracking actual spending against the budget, identifying variances, and taking corrective actions.

Cost Reporting: Communicating cost performance to stakeholders for decision-making.

Effective Communication: Understands the importance of right and timely communication with stakeholders, ensuring clarity, transparency, and alignment throughout the project lifecycle.

Assertiveness in Stakeholder Management: Demonstrates confidence and assertiveness while managing demanding or smart client stakeholders, balancing diplomacy with firmness to achieve project goals.

Techno-Functional Leadership: Brings both technical understanding and functional knowledge, enabling meaningful contributions in diverse project meetings, workshops, and decision-making forums.

Risk Management: Should be well versed in defining risks, issues, assumptions and dependencies and clearly reflection of the impact along with the mitigation plan.

People & Customer-Centric Mindset: Maintains a strong attitude of collaboration, empathy, and service orientation, ensuring that team well-being and customer success remain top priorities.

Exposure To Software Tools & Methodology: Familiarity with Agile, Scrum, and Waterfall methodologies. SCRUM, Agile, PMP, or similar program management certification. Pega knowledge is preferable (good to have)

Key Responsibilities:

Delivery of projects as per contract and aligning to the company strategy, planning and implementation rules and regulations

Closely working with Clients and Business leaders and lead a healthy Project margin Training and development support

Managing Employee Engagement at account level

Defining KRAs, score cards and measuring performance of the employees of the account

Act as change agents in building a diverse, fun-filled and energized work culture and lead by example in fairness, transparency and trustworthiness

Ensure 100% compliance with SLAs, security standards, code audits, and Pega guardrails (if applicable).

Track and improve key delivery metrics: defects, schedule variance, effort variance, and productivity.

Prevent revenue leakage through effective scope, time, and cost control.

Drive customer satisfaction: on-time delivery, minimal escalations, and positive client feedback.

Achieve strong financial performance: revenue targets, cost management, and accurate reporting. Lead account operations: forecasting, utilization, compliance, and reporting.

Engage in business development: deal reviews, prospecting, and thought leadership.

Champion people management: team engagement, mentoring, attrition control, and talent development.

Encourage innovation and upskilling, contributing at least one approved initiative.