Program Manager - Technical Documentation

Job Description: As the Program Manager for Technical Documentation at Barry-Wehmiller, you will play a crucial role in leading the implementation and management of the industrial equipment documentation content management system. Your strategic vision and leadership will be instrumental in transforming how technical information is created, managed, and delivered within the organization. By improving equipment maintenance efficiency and enhancing customer satisfaction, you will contribute significantly to the success of our operations. Key Responsibilities: - Develop and execute the strategic vision for digital transformation of technical documentation - Build and lead cross-functional teams including technical writing, IT, engineering, and field service - Secure executive sponsorship, manage stakeholder expectations, and define success metrics for CMS implementation - Establish governance frameworks, sustainability plans, and oversee evaluation of CMS technologies - Design efficient workflows for content creation, review, and publication, and establish quality assurance protocols - Mentor a team of content strategists, technical writers, and documentation specialists - Analyze system metrics for improvement opportunities, stay updated with industry trends, and lead enhancement initiatives - Collaborate with IT for system performance and scalability, and optimize content for practical application with field service Qualification Required: - 8+ years of experience in technical documentation, content strategy, or knowledge management - 5+ years of program/project management experience, preferably in digital transformation initiatives - Proven experience with content management systems and structured content principles - Bachelor's degree in technical communication, engineering, information science, or related field - Preferred experience in industrial manufacturing, equipment maintenance, or related technical fields - Knowledge of enterprise integration patterns, change management, and user experience design (Note: Omitted the Additional Company Details section as it does not provide additional relevant information),