Posted:3 weeks ago|
Platform:
On-site
Full Time
Are you a strategic thinker with a passion for technology and customer-centric innovation Do you thrive in ambiguity, excel at structuring complex problems, and have a proven track record in both hands-on coding and high-impact consulting Amazon is seeking a uniquely skilled Program Engineer to join our dynamic Customer Experience strategy team within Customer Experience and Business Trends. This role is ideal for someone who combines deep technical expertise with an understanding of business strategy and customer experience.
As a Program Engineer, you will work at the intersection of engineering, strategy, and customer experience to help our company deliver world-class experiences for our customers. You'll leverage your experience in both technical development and business strategy to drive initiatives from ideation through launch, using artificial intelligence and advanced analytics to co-create innovative solutions.Key job responsibilities. Lead, large complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements to Amazon customer experience.. Manage ambiguity by integrating technology and strategy: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience. Apply your tech and strategy consulting experience to align technical solutions with business goals and customer experience metrics.
- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- 4+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience defining roadmap strategy and prioritizing deliverables for your team products
- Advanced degree, or MBA
- Experience leading cross-functional teams to deliver products and online services on tight deadlinesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Music
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