Job
Description
Role Overview: OneMagnify is a global performance marketing organization focused on brand marketing, technology, and analytics. The Company's offerings help accelerate business growth, enhance real-time results, and differentiate clients from their competitors. As a member of the Sales Command Center, your role will involve providing high-quality customer service, handling in-market automotive customers through a pre-sales process, and coordinating various programs. The opportunity to work remotely from a home office may be available. Key Responsibilities: - Make outbound customer calls to In-Market customers to assess vehicle preferences and purchase timing. - Communicate with customers through email and Live Chat. - Answer inbound customer calls using Salesforce Service Cloud. - Perform online data entry for customer profile management. - Present available vehicles in an engaging manner and assist consumers in selecting vehicles that meet their needs. - Assign customers to specific dealers for follow-up opportunities. - Record customer interactions for future reference. - Collaborate within a team environment to ensure program success. - Assist with quality assurance, system testing tasks, and adhere to company quality standards and procedures. - Handle confidential information such as social security numbers, credit cards, and customer details. - Pass customer information to Dealerships located in the USA and Canada. Qualifications Required: - Excellent communication skills, both written and verbal, in English. - Ability to work during standard hours of operation (9:00AM to 5:30PM Eastern Standard Time). - Stable high-speed internet connection throughout each shift. - High school diploma or GED with at least one year of related experience, or equivalent combination of education and experience. - Previous experience in Business Development Center/ Call Center/ Inside Sales is preferred. - Familiarity with new makes and models in the automotive industry. - Customer service mindset, detail-oriented, reliable, and effective at multitasking. - Proficiency in Microsoft Excel and other Microsoft programs. - Experience with JIRA, Salesforce (Service Cloud, Sales Cloud) is a plus. - Strong team player with a focus on customer interaction and a passion for helping others. - Belief in providing high-level service to customers and fostering a positive company culture. About the Company: OneMagnify is committed to employee growth and development, providing a supportive environment where each colleague can thrive. The Company has been recognized as a Top Workplace and Best Workplace in the United States and India. OneMagnify believes in equality and actively promotes a workplace free of discrimination. Accommodations are provided for individuals with disabilities throughout the application process and employment. Role Overview: OneMagnify is a global performance marketing organization focused on brand marketing, technology, and analytics. The Company's offerings help accelerate business growth, enhance real-time results, and differentiate clients from their competitors. As a member of the Sales Command Center, your role will involve providing high-quality customer service, handling in-market automotive customers through a pre-sales process, and coordinating various programs. The opportunity to work remotely from a home office may be available. Key Responsibilities: - Make outbound customer calls to In-Market customers to assess vehicle preferences and purchase timing. - Communicate with customers through email and Live Chat. - Answer inbound customer calls using Salesforce Service Cloud. - Perform online data entry for customer profile management. - Present available vehicles in an engaging manner and assist consumers in selecting vehicles that meet their needs. - Assign customers to specific dealers for follow-up opportunities. - Record customer interactions for future reference. - Collaborate within a team environment to ensure program success. - Assist with quality assurance, system testing tasks, and adhere to company quality standards and procedures. - Handle confidential information such as social security numbers, credit cards, and customer details. - Pass customer information to Dealerships located in the USA and Canada. Qualifications Required: - Excellent communication skills, both written and verbal, in English. - Ability to work during standard hours of operation (9:00AM to 5:30PM Eastern Standard Time). - Stable high-speed internet connection throughout each shift. - High school diploma or GED with at least one year of related experience, or equivalent combination of education and experience. - Previous experience in Business Development Center/ Call Center/ Inside Sales is preferred. - Familiarity with new makes and models in the automotive industry. - Customer service mindset, detail-oriented, reliable, and effective at multitasking. - Proficiency in Microsoft Excel and other Microsoft programs. -
