Program Administrator

As a member of the Sales Command Center at OneMagnify, you will be responsible for providing high-quality customer service, handling in-market automotive customers through a pre-sales process, and program coordination duties. The opportunity to work from a remote location/home office may be available. **Key Responsibilities:** - Make outbound customer calls to In-Market customers to evaluate vehicle wants, needs and purchase timing. - Communicate with customers via email and Live Chat. - Answer inbound customer calls using Salesforce Service Cloud. - Perform online data entry for customer profile management. - Discuss available vehicles in each segment in a fun and exciting way. - Assist consumers in selecting vehicles that will fit their business needs. - Assign customers to specific dealers for follow-up opportunities. - Record customer interactions for future follow-up. - Work collaboratively in a team environment to ensure program success. - Assist with quality assurance and system testing tasks as needed. - Support company quality standards, policies, procedures, and work instructions as outlined in the company quality management system documentation. - Handle confidential information such as social security numbers, credit cards, and customer information. - Pass customer information along to Dealerships located throughout the United States of America and Canada. **Qualifications Required:** - Excellent communication skills, both written and verbal, in English. - Ability to work during standard hours of operation (9:00 AM to 5:30 PM Eastern Standard Time, 8 hr shift) required. - Stable high-speed internet connection throughout each shift. - High school diploma or general education degree (GED) plus at least one year of related experience; or equivalent combination of education and experience. - Previous experience with Business Development Center/ Call Center/ Inside Sales preferred. - Familiarity with the new makes and models available today within the automotive industry. - Possess a Customer Service mindset. - Detail-oriented, reliable, and able to multi-task effectively. - Adept in Microsoft Excel. - Proficiency in other Microsoft programs, JIRA, Salesforce (Service Cloud, Sales Cloud) a plus. - Experience with quality assurance and KPI reporting a plus. - Experience validating bug fixes and conducting user acceptance and regression testing on Salesforce Service Cloud a plus. - Team player who is personable and energetic with a strong emphasis on customer interaction. - Passionate about helping others. - Share the belief that giving customers a high level of service is always a top priority. - Foster a good company culture.,