Professional Services Consultant 3

As an individual contributor in the Launch Advisory Services team at Adobe, you will take on the role of a Product Consultant for Adobe Learning Manager (ALM). Your primary responsibility will be to facilitate the onboarding process for our customers. Serving as a key advisor, you will play a crucial role in comprehending customer needs and collaborating with internal Adobe teams to ensure a smooth onboarding experience for the customer. Ideally, you should have a background in Learning Consulting and prior experience in implementing SAAS-based Learning Management System. Your key responsibilities will include: - **Determining Customer Requirements:** You will be tasked with aligning the customer's business requirements with ALM's capabilities to devise optimal solutions. Experience in conducting discovery workshops to identify techno-functional requirements for SAAS systems, particularly LMS/CMS, is essential. - **Customer Engagement:** As the main point of contact during the onboarding phase, you must adeptly manage customer expectations and engage with stakeholders at various levels within the organization. A proven track record in managing customers and overseeing end-to-end implementation of SAAS solutions is required, along with strong consulting and presentation skills. - **Program Management:** This role demands the ability to handle multiple projects simultaneously at different onboarding stages. You should effectively manage your own schedule and that of your team to ensure project success. Timely communication of project status, issues, and risks to stakeholders is crucial. - **Learning Technology and Learning Domain Expertise:** Familiarity with the technologies underpinning learning solutions beyond a basic level is necessary. You must be capable of translating business requirements into actionable implementation strategies. - **Stakeholder Management:** You will be responsible for collaborating with internal stakeholders across various Adobe teams and leveraging their expertise as needed. Demonstrating proficiency in engaging senior leadership within ALM and Adobe is essential. In addition to your core responsibilities, Adobe offers internal opportunities for creativity, curiosity, and continuous learning. By updating your Resume/CV and Workday profile, exploring the Internal Mobility page on Inside Adobe, and preparing for interviews, you can maximize your growth potential at Adobe. If you decide to apply for a role, the Talent Team will contact you within 2 weeks. Should you progress to the official interview stage, it is recommended to inform your manager to support your career advancement. At Adobe, you will thrive in a globally recognized work environment, surrounded by colleagues dedicated to mutual growth through continuous feedback. If you aspire to make a difference, Adobe is the ideal place for you. Discover firsthand employee testimonials on the Adobe Life blog and explore the comprehensive benefits we provide. For any accessibility needs or accommodation during the application process, please reach out to accommodations@adobe.com or call (408) 536-3015.,