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Professional - Application Support

Professional - Application Support

Fiserv

3 - 6 years

8 - 9 Lacs

chennai

Posted:3 hours ago| Platform:

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Skills Required

core java application support linux problem management perl windows troubleshooting unix shell scripting sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Requisition ID R-10364012 Date posted 08/29/2025 End Date 09/05/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite

Calling all innovators find your future at Fiserv.

Job Title

Professional - Application Support

Brief Post Description

Application Support Engineer will support several applications in our Acquiring Business. This exciting role sits at the core of the Application team supporting and resolving issues and operational activities for these applications. This role can also be involved in development and project work.

Key Responsibilities

Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services
Working with development, infrastructure, and other teams to investigate complex issues and implement solutions
Maintaining detailed records of issues, resolutions, and troubleshooting procedures.
Identifying the underlying causes of issues to prevent recurrence
Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes.
Configuration changes to support batch processing
Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting.
Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis)

Skills / Experience / Competencies

Oracle PL/SQL hands-on experience for minimum of 3-6 years
Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications
Application Support Experience minimum of 5 years.
Extensive exposure to ITIL V3 standards.
Knowledge in KAFKA and API related environments.
Strong analytical, verbal and written communication skills (English) and Quality focused
Advanced problem-solving skills, proven ability to think logically and effective time management
Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.
Degree or equivalent in a Technology related disciplin

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Professional - Application Support