Production support - Data engineer

Tiger Analytics

3 - 8 years

5 - 15 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

azure data factory production support data engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

We are looking for Production supoport engineer a with 3+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production

support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging

Databricks, ADF, and Data Engineering practices.

Prepare Weekly Status Reports (WSRs) by tracking SLAs, KPIs, and service delivery metrics.
Participate in due diligence, prepare questionnaires to capture volumetrics and scope of client support requirements.
Analyze support requirements, prepare effort estimations, and review with SDMs & leadership.
Oversee day-to-day support operations across L1, L2, and L3 teams; provide guidance to engineers.
Act as a mentor, offering coaching, training, and oversight to support engineers.
Lead incident management processes, ensuring timely resolution and root cause analysis.
Drive change management activities, coordinating with stakeholders to minimize risk and downtime.
Handle team management responsibilities including mentoring and coaching,.
Ensure ITIL-based service delivery processes are followed and continuously improved.

EXPERTISE AND QUALIFICATIONS

Strong communication and stakeholder management skills.
Hands-on experience with DevOps tools, monitoring tools, and automation suites.
Solid knowledge of ETL/Data Engineering batch ecosystems and cloud platforms (AWS, Azure, GCP).
Proficiency in scripting languages (Shell, Python, PySpark).
Familiarity with Agile methodologies and collaborative practices.
Expertise in Databricks, Azure Data Factory (ADF), Apache Spark, Delta Lake.
Strong understanding of cloud data systems/platforms and modern data architectures.

Preferred candidate profile

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