Senior Product Support Engineer SourcingXPress

2.0 - 6.0 years

0 - 0 Lacs

karnataka

On-site

As a Product Support Lead at Vidpro, you will play a crucial role in building and managing the product support function. Your responsibilities will include operational support management, client communication & relationship management, collaboration & escalation, and team building & leadership. Key Responsibilities: - Operational Support Management - Serve as the primary point of contact for client-reported product issues. - Manage the full ticket lifecycle: intake, triage, resolution, escalation, closure. - Monitor, track, and ensure SLA compliance across all active tickets. - Define and improve support processes, workflows, FAQs, and knowledge bases. - Client Communication & Relationship M...

Posted 2 weeks ago

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Implementation Manager Highspot

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

About the Company Highspot is a leading software product development company globally recognized for its expertise in sales enablement. Leveraging advanced AI and GenAI technologies, Highspot offers a robust Software-as-a-Service (SaaS) platform that is revolutionizing work processes for millions worldwide. Through its AI-powered platform, Highspot drives enterprise transformation by empowering sales teams with intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The platform is designed to meet diverse business needs, combining advanced features with a modern design that is highly valued by sales and marketing ex...

Posted 3 months ago

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