Product Support Representative III

The position is full-time and requires an experienced individual with a relevant combination of work and education, ideally holding a Master's Degree. The role involves providing Automation and IT support to FIS Wealth Solutions Business, specifically focusing on Development and Support for Wealth Outsourcing (BPaas) clients within the GDO Wealth IT team in India. Your responsibilities will include supporting user queries and tickets on trust accounting systems using SQL, troubleshooting issues with Access Databases, conducting complex issue triage, investigation, and coordination to closure, monitoring jobs and feeds, involvement in and ownership of releases and upgrades, implementation of production changes, and potentially developing and implementing solutions that require analysis and research. You will work on small to large, complex projects that demand increased skill in business modeling and requirements definition across multiple products/services and technical environments. Additionally, you will plan, perform, and implement process improvement initiatives, and be responsible for the most complex business and systems process analysis, design, and simulation. To excel in this role, you should have 6-8 years of experience supporting applications with financial data, adept at handling user queries and problem-solving, willingness to learn new technologies, hands-on experience with Microsoft SQL Server, proficiency in Microsoft Access (mandatory), advanced Excel skills including VBA and Macros (required), experience with job scheduling tools (preferred), and proficiency in Python (preferred). Qualifications required for this position include a degree or equivalent. Desirable competencies include excellent oral and written communication skills, time management, prioritization, strong interpersonal skills, customer orientation, commitment to service quality, strong research and analytical skills with attention to detail, collaboration with different groups, an organized approach to manage and adapt priorities, and being a team player. At FIS, we offer a flexible and creative work environment, diverse and collaborative atmosphere, professional and personal development resources, opportunities to volunteer and support charities, competitive salary, and benefits to help you learn, grow, and make an impact in your career. FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. Recruitment at FIS primarily follows a direct sourcing model, and a small portion of hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings or employees.,