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Kirloskar Oil Engines Limited logo

Product Support Leader - Industrial Segment

15 - 17 years

0 Lacs

Pune Maharashtra India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

alternators Product Introduction Team Training Electrical Engineering Control Panels gas engines synchronization systems

Work Mode

On-site

Job Type

Full Time

Job Description

  • This role is critical for driving product quality, ensuring timely issue resolution, and fostering cross-functional collaboration.
  • You&aposll be responsible for leading, mentoring, and developing a large field support team while serving as the highest technical authority for complex issues related to industrial diesel and gas engines, alternators, control panels, and synchronization systems.
  • A significant part of your role will involve leading New Product Introduction (NPI) support and ensuring PBIT (Product Introduction Team & Training) readiness for new industrial products, collaborating closely with R&D, Quality, and Manufacturing.
  • The ideal candidate will have deep technical expertise in industrial engines, a minimum of 15 years of experience in product support or field service within the industrial sector, with at least 5 years in a senior leadership or managerial role. A Bachelor&aposs degree in Mechanical or Electrical Engineering is required. Exceptional communication, problem-solving, and analytical skills are essential.
  • Work closely with distributed field service teams to ensure effective on-site support, provide advanced technical assistance, and streamline diagnostic procedures for customers.
  • Serve as a pivotal liaison, facilitating seamless communication and alignment between product support and various internal departments (engineering, sales, service operations, quality, manufacturing, supply chain), with a strong emphasis on NPI integration.
  • Communicate highly technical information clearly, concisely, and effectively to diverse audiences, from technical engineers to non-technical executive stakeholders and customers.

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Kirloskar Oil Engines Limited logo
Kirloskar Oil Engines Limited

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