Product Support Engineer - Refrigeration Appliance

Job Description

Not For IT Support roles Blackfrog Technologies is a Manipal-based technology startup that manufactures medical devices. We are ISO 13485 and ISO 9001 certified and have developed patented systems for improving immunization supply chains and now delivering efficacious vaccines to some of the farthest corners of India and beyond. Join us and be a part of this exciting & fulfilling journey! Roles & Responsibilities: - Provide aftersales support for medical devices - Coordinate service and repairs with technical teams - Travel as needed for device servicing - Maintain records of customer interactions and service requests - Ensure customer satisfaction and retention - Collaborate with the R&D team to enhance product performance - Prepare reports on aftersales activities and customer feedback - Conduct customer training sessions - Participate in quality assurance initiatives Skills Required: - Knowledge of medical devices or consumer electronics - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a team - Detail-oriented with strong organizational skills - Technical background in medical devices, healthcare, or consumer electronics - Experience in customer training and product demonstrations Job Type: Full-time Pay: From ₹300,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Shift: Day shift Ability to commute/relocate: Udupi, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: After-sales service: 1 year (Preferred) Willingness to travel: 50% (Required) Work Location: In person