Product Support Analyst

As a Support Analyst for the GetThere online booking tool at Serko, you will play a crucial role in managing client issues and providing exceptional customer service. Your responsibilities will include handling day-to-day cases of GetThere customers, creating solutions to product/application problems, and maintaining strong relationships with clients by being responsive and effective in your communication. You will collaborate with the Serko team to identify and escalate complex issues, work towards process improvements, and assist with issue and product release testing when required. Your problem-solving skills, customer service orientation, and ability to communicate effectively will be key in this role. To be successful in this position, you should have a proven ability in effectively troubleshooting problems, a strong customer service mindset, and excellent communication skills. Knowledge of the travel industry GDS and previous experience troubleshooting the GetThere tool would be advantageous. At Serko, we offer competitive benefits including a base salary, discretionary incentive plan, and opportunities for learning and development. We are committed to creating a supportive environment where individuals can excel and grow in their careers. Join us on this exciting journey of real, impactful change in the global business travel marketplace. Apply now to be a part of our diverse and passionate team at Serko. To explore more about working at Serko and our global opportunities, visit www.serko.com/careers.,