Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. We are looking for a Staff Engineer who can blend technical depth with architectural vision, owning key systems and helping scale our platform as we grow. This role is pivotal in setting engineering standards, mentoring teams, and solving complex technical problems that impact millions of users in the travel-tech space. You will work closely with cross-functional teams including product, design, QA, DevOps, and business stakeholders to design scalable, performant, and secure systems. This is a hands-on role with a strong focus on high-impact delivery and long-term technical strategy. Requirements Here’s how you’ll get to make that happen: Lead the architecture, design, and development of core backend or full-stack systems. Provide technical leadership across teams, ensuring high code quality, reliability, and maintainability. Collaborate with product and design teams to define technical solutions that align with business goals. Identify and solve deep technical problems involving distributed systems, scalability, observability, and system design. Coach and mentor engineers at all levels; promote engineering excellence and best practices. Conduct code and architecture reviews champion clean, modular code and test-driven development. Drive performance, observability, and system security enhancements. Evaluate and recommend new tools, technologies, and processes to improve our engineering stack. You will contribute through your expertise in: 9+ years of engineering experience with at least 2–3 years in a Staff Engineer or equivalent role. Deep expertise in one or more of the following: Java, .NET, Node.js, or Go. Experience with modern front-end frameworks is a plus. Strong understanding of distributed systems, cloud-native architecture (preferably AWS), microservices, event-driven architecture. Experience with large-scale data handling, performance tuning, and observability (e.g. OpenTelemetry, Grafana, etc.). Experience with CI/CD, infrastructure as code (Terraform, Helm), and containerization (Docker, Kubernetes). Ability to influence architectural decisions across multiple teams and drive complex initiatives. Strong communication skills and experience working in cross-functional, globally distributed teams Benefits At Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact. Some of the benefits of working at Serko are: A competitive base pay Medical Benefits Discretionary incentive plan based on individual and company performance Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways Flexible work policy.
As a Support Analyst for the GetThere online booking tool at Serko, you will play a crucial role in managing client issues and providing exceptional customer service. Your responsibilities will include handling day-to-day cases of GetThere customers, creating solutions to product/application problems, and maintaining strong relationships with clients by being responsive and effective in your communication. You will collaborate with the Serko team to identify and escalate complex issues, work towards process improvements, and assist with issue and product release testing when required. Your problem-solving skills, customer service orientation, and ability to communicate effectively will be key in this role. To be successful in this position, you should have a proven ability in effectively troubleshooting problems, a strong customer service mindset, and excellent communication skills. Knowledge of the travel industry GDS and previous experience troubleshooting the GetThere tool would be advantageous. At Serko, we offer competitive benefits including a base salary, discretionary incentive plan, and opportunities for learning and development. We are committed to creating a supportive environment where individuals can excel and grow in their careers. Join us on this exciting journey of real, impactful change in the global business travel marketplace. Apply now to be a part of our diverse and passionate team at Serko. To explore more about working at Serko and our global opportunities, visit www.serko.com/careers.,
Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we're hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. We are now hiring 2 Support Analysts for the GetThere online booking tool who can start immediately. **Requirements:** **Make an impact:** We are hiring 2 Support Analysts to join our team in Bengaluru. This team is responsible for answering day-to-day cases of GetThere customers. **What you'll get to do:** Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in the Serko team by: - Helping solve client problems by creating solutions to product/application client problems and queries. - Furthering Serko Global Support's relationships with our clients by "going the extra mile"; being responsive and effective in your communication and adhering to SLAs. - Collaborating with the rest of the Serko team by identifying and escalating more complex issues and working with the wider business to get them resolved. - Escalating process or project improvements to relevant parties within the organisation to enhance the current use of products or reduce incoming call volume and keeping Management aware of potential areas for product, services and education sales. - Assist with issue and product release testing as and when needed. **What you'll bring:** - You love getting to the bottom of things and have a proven flair for problem-solving. You have extensive proven ability in effectively troubleshooting problems and testing solutions. You know how to plan and carry out an investigation into a given problem. - You have a strong customer service orientation. You grasp the difference between good customer service and superior customer service. - You're a communicator. You're able to quickly grasp the nub of complex issues presented by clients. You are able to communicate with both end-users and technical people and act as a go-between. - Strong Travel industry GDS knowledge. - Previous experience troubleshooting the GetThere tool and functional experience implementing and supporting corporate online travel websites is preferred. **Benefits:** At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual. Some of the benefits we offer at Serko are: - A competitive base salary and discretionary incentive plan based on individual and company performance. - Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways. **Apply:** Hit the apply button now, or explore more about what it's like to work at Serko and all our global opportunities at www.serko.com/careers.,