Product Success Intern

Role Overview:

We seek a detail-oriented and analytical Product Success Engineer to ensure our product&aposs successful implementation and sustained usage across multiple projects. This role requires someone who understands product data and user behavior, supports teams on the ground to solve real-world challenges, gathers meaningful insights, and guides optimal product usage. This is an excellent opportunity for someone with a strong analytical background, hands-on support experience, and an interest in facilities management, construction, or related industries.

Key Responsibilities:

• Analyze product usage data to gain insights into patterns and trends, providing data-driven recommendations to improve product engagement and functionality.
• Facilitate the correct and efficient implementation of the product across various projects, ensuring it meets the unique needs of each.
• Provide ongoing, on-ground support to project teams, helping them understand product functionalities and troubleshoot issues as they arise.
• Engage with users to gather requirements, feedback, and challenges to relay back to the product team, influencing product improvements and updates.
• Conduct regular check-ins with project teams, ensuring they are aligned with best practices for product usage.
• Act as the primary point of contact for product-related inquiries and support, ensuring that all users have the resources they need to succeed.

Minimum Requirements:

• Bachelors degree in a relevant field.
• Strong analytical skills with experience interpreting product usage data to derive insights.
• Proven experience in a support-oriented role, ideally within product implementation or customer success.
• Familiarity with facility management, civil engineering, construction, or accounting is preferred.
• Proficiency in the Telugu language is a plus, as it will enhance communication with our local teams.

Preferred Skills and Qualifications:

• Experience with data analysis tools and software.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work independently as well as collaborate with cross-functional teams.
• Excellent communication skills, both verbal and written.