Product Stewardship Associate II

Product Stewardship Associate II This position will be responsible for responding to Product Stewardship related inquiries from Momentive customers to support all Businesses/Segments in APAC region. This includes responding to identified categories of customer inquiries (e.g. on/not on a specific list like chemSHEPRA, IMDS, RoHS, SVHC, etc.,), which involves working with the global Product Stewardship, Technology, Quality and Commercial teams to obtain the requested information in a timely fashion. This role will also participate in the development and implementation of standardized procedures and processes, create response templates and standardized responses, and contribute to IT system improvements and reporting, to optimize the delivery of consistent product regulatory compliance communications to customers globally. This position will be responsible for supporting Momentive’s Product Stewardship strategy and will participate in project teams to achieve desired objectives.

• Responsible to coordinate PSID (Product Stewardship Information Data), Food PRID and East CIDP from APAC region.
• Product Stewardship customer inquiry management: Responding to routine customer inquiries on topics like Substances of Concern, restricted/banned substances list (on chemSHEPRA, ROHS, SVHC, IMDS/GADSL, PFAS, conflict minerals, etc.,). Using standardized responses and processes. Acting as APAC point of contact for customer questionnaires.
• Data/system management: Supporting the implementation of an efficient customer communication system, including updating and maintaining any databases/tools/templates that are identified and implemented, for the purposes of storing and/or communicating regulatory information. Conducting PSID/Food PRID/ECIDP SAP data management tasks within APAC region to support regulatory activities.
• Development of operating procedures and working instructions related to above customer inquiries and support the related training.
• Monitors, analyzes and reports metrics, to ensure process effectiveness and continuous improvement.
• Participates in projects related to standardization and digitization of customer inquiry management.

• Provide accurate, consistent and on-time standard responses to internal and external customers.
• Participate in multiple activities without compromising delivery.
• Actively prioritizes workload to achieve highest efficiency.

• Ensuring information shared within team and external parties is clear and actionable.
• Routinely share information and learnings within PS Team and in regional meetings.
• Support internal PS Team, other Momentive business functions, and external parties to support regulatory needs and activities.

• Responsible for providing information on multiple areas of regulatory principles and compliance practices (e.g. ROHS, SVHC, PFAS, POPS, Conflict Minerals, etc.,).
• Fully aware and able to apply data protection principles with respect to regulatory tasks.

• Leverage internal resources and databases to obtain required technical information.
• Identify potential new customer response categories requiring template generation.

• Identify and execute tasks for defined process improvement projects.
• Provide input for potential process improvement projects and testing solutions.

• Leverage basic knowledge of silicone chemistry as well as industry practices, techniques, and standards.
• Work independently with SAP EHS Module and relevant business tools.

• Bachelor or above of technical degree in Engineering, Pharmacy, Chemistry, Biology, Life Science, Environmental Science, Industrial Hygiene, Safety Engineering, Public Health or equivalent.
• Minimum 4 to 6 years, relevant experience in the chemical or related industry in Product Stewardship and Regulatory Compliance/ Environmental Health and Safety/Occupational Safety and Industrial Hygiene or other applicable experience.
• Ability to work cross-functionally and proactively establishes connections.
• Excellent interpersonal skills. Able to work, lead, and manage across functions in a global organization with matrix reporting structure.
• Understanding of APAC regulatory framework and product regulatory legislations.
• Able to manage multiple priorities simultaneously.
• Excellent English verbal and written communication and presentation skills.
• Computer literate in standard office systems.
• Position requires availability for global calls and interactions, may have to be open to flexible working hours to overlap with the business day in case of supporting different time zones.
• SAP EH&S / Microsoft Excel/Teams/Power BI experience.
• Project Management skills.