Product Specialist, Licensing and Installation Support

As a Product Specialist, Licensing & Installation Support at Gamma Technologies, you will be crucial in ensuring successful implementation and utilization of the GT-SUITE software for customers. Your role will focus on managing IT-facing components, providing technical support, and guaranteeing a smooth and secure experience for customers. Key Responsibilities: - Oversee and provide technical support for the software installer on various platforms - Manage the licensing solution to ensure customers can maximize the value of GT-SUITE - Address antivirus issues to maintain a secure and efficient working environment with minimal downtime - Provide customer support by offering technical assistance and troubleshooting to resolve software installation, runtime, and licensing issues - Define and own the long-term vision for IT-facing components of GT-SUITE, prioritizing key feature improvements - Collaborate with development, QA, and product teams to align IT-facing product features with business goals and customer needs - Oversee concurrent development projects and participate in sprint planning to deliver timely feature updates Qualifications Required: - BS/BA in Information Technology, Engineering, Computer Science, or related technical degrees - Relevant fields of study in Software Engineering, IT Systems, or Network Administration - 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry - Prior exposure to customer-facing support roles in a technical capacity - Experience with software installation, licensing management tools, and troubleshooting complex issues - Familiarity with various operating systems, especially Linux and Windows - Knowledge of Python or similar scripting languages - Excellent written and verbal communication skills in English - Ability to work from 3 pm to 11.59 pm IST for global team collaboration Additional Company Details: - Dynamic and highly talented team of experts - Opportunity to implement your ideas and make them accessible to a large customer base - Build a professional network in various branches of the industry - Hybrid work policy with 3 days per work week in the office - Attractive salary and additional company benefits Gamma Technologies is an Equal Opportunity Employer committed to creating an inclusive workplace for all.,