Product Owner

KEY RESPONSIBILITIES

Business*

• Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote client engagement and drive client satisfaction over a unified systematic and functional view of the digital journeys.
• Work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions.
• Using tools like ADO to own and manage the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
• Constantly take feedback, iterate and improve platform and its adoption.
• The ideal candidate has a strong background in retail banking, digital channels, and Agile product management, with expertise in mobile banking, internet banking and customer experience enhancement. You should be data-driven, customer-centric, and adept at navigating complex banking ecosystems.
• 8 to 10-year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, Human-Assisted Advisory platforms or any other digital channels or devices.
• 8 to 10-year in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog.
• Having experience working with Martech tools such as Adobe Experience Platform, PEGA RTIM, Adobe AEM, Apps Flyer and WordPress would be a plus.
• Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
• Demonstrated track record of leading teams to deliver objectives.
• Previously coached and mentored team members with regular feedback sessions.
• Previously defined product requirements and development roadmap based on functional expertise.
• Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
• Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live.
• Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
• Research vendor offerings, evaluate and make best recommendations.

Processes*

• Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
• Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
• Identifies and maps the data sources required to validate and measure the performance of the features.
• Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
• Ensures the data is made available for analytics through collaboration with analytics & data technology teams.
• Ensures that client journeys are embedded with the instruments to obtain usability metrics and customer behaviours.
• Continuously monitor dashboards and reports to feed product discovery sprints.
• Create and maintain digital sales funnels for performance monitoring
• Use tools like Adobe Analytics and other data sources to review performance metrics, extract actionable insights, and measure the effectiveness of sales journeys.
• Translate data insights into prioritized product improvements.

SKILLS AND EXPERIENCE

People & Talent*

Coaches & mentor squad members to continuously uplift capability.

Fosters a culture based on trust, psychological safety & collaboration.

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Employ, engage and retain high quality people.

Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.

Risk Management*

Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained.

Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank's standards.

Governance*

• Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite
• Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering effective governance within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
• Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank's risk appetite.
• Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank's Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.
• Regulatory & Business Conduct*
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• Global Digital Banking teams
• Regional and Market Digital Banking teams
• Global Wealth Solutions, Deposits and Mortgage teams
• Global and Market Wealth Client Engagement teams
• Global SC Design
• Global and Market Technology teams
• Global WM Product Teams
• Product Owners across Digital Advisory and Client Journey
• Global, Regional and Market Wealth COO teams