Product Owner

It is an exciting opportunity to be a part of a company where the team truly believes in the work they are doing! At ABC Fitness, a leading global fitness management platform serving millions of members worldwide, we are dedicated to bringing passion and customer focus to the industry. Our innovative SaaS platform offers a comprehensive club and member management solution, catering to the diverse needs of fitness enthusiasts across the globe. Our mission is to assist our customers in turning their fitness aspirations into reality. As a Product Owner for Billing and Collections at ABC Fitness, you will play a crucial role in enhancing the billing platform to facilitate better member communication during billing processes and ensure seamless member transfers between clubs or systems. Your responsibilities will include contributing to the development of a communications hub for outbound billing-related messaging through various platforms such as SMS, email, and voice (dialers). You will collaborate closely with Product Managers, Engineering teams, and cross-functional groups to define requirements, maintain a prioritized backlog, and support the successful delivery of features aimed at improving club-to-member communication and account transfers. Your key responsibilities will include: - Collaborating with engineering and product teams to define communication logic, platform integrations, and message scheduling. - Owning the backlog and driving feature development for member transfer functionality to ensure billing accuracy across locations. - Translating business and technical requirements into clear user stories, epics, and acceptance criteria. - Participating in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. - Validating deliverables and reviewing work to ensure alignment with functional and user requirements. - Maintaining and updating documentation to support internal knowledge and platform adoption. To be successful in this role, you should possess: - 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. - Understanding of billing workflows, including dunning strategies and member transfer functionality. - Experience in writing user stories and collaborating closely with engineering teams. - Familiarity with Agile methodologies and tools like Jira and Confluence. - Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. - Comfort working in a fast-paced environment and a willingness to seek clarification on requirements. Preferred qualifications include experience with communication platforms such as Mailgun, Renkim, GenesysCloud, or Twilio, familiarity with the fitness industry or multi-location business models, and the ability to contribute to documentation or diagrams clarifying requirements and process flows. At ABC Fitness, we offer a purpose-led culture with a strong emphasis on values, competitive PTO plans, group insurance coverage, life and personal accident insurance, fitness perks, and support for working women. We are committed to diversity and inclusion, welcoming candidates from all backgrounds to apply. Join us at ABC Fitness, where you can be part of a team of happy, enthusiastic over-achievers and experience wild growth in your career!,