Product Manager

Introduction

Key Responsibilities

• Business and Product Analytics
• Analyze product performance metrics (active users, adoption, NRR, ACV, usage, retention) to derive actionable insights.
• Create dashboards and reports that connect product, customer, and financial data for leadership visibility.
• Identify product gaps, adoption barriers, and opportunities for cross-sell/upsell.
• Insights, Reporting, and Continuous Improvement
• Define KPIs and reporting cadence for product performance, business outcomes, and customer satisfaction.
• Consolidate and share actionable insights
• Recommend actions to improve customer experience, product adoption, and business efficiency.
• Cross-Functional Project Management
• Drive alignment across PMs, Engineering, Product Marketing, CSMs, and Sales on key deliverables and outcomes.
• Standardize execution frameworks and best practices for NPI/NFI management across the product portfolio.
• NPI/NFI Planning and Execution
• Partner with Product, Engineering, and GTM teams to define NPI/NFI objectives, success metrics, and execution milestones.
• Coordinate across functions to ensure launch readiness, risk tracking, and timely delivery.
• Establish governance rhythms (e.g., Post Preview, Readouts, QBRs) and maintain visibility into dependencies, issues, and decisions.
• Track adoption, customer impact, and revenue contribution of NPIs/NFIs post-launch.
  

Your Role And Responsibilities

The Product Manager for

Business & Product Analytics

will drive

data-driven product decisions, cross-functional alignment, and execution excellence

for New Product Introductions (NPIs) and New Feature Introductions (NFIs) and other strategic Cross-functional projectsThis role bridges strategy and delivery ensuring product initiatives are planned, measured, and executed effectively across multiple functions including Product Management, Engineering, Design, Product Marketing, Sales, and Customer Success.

Impact of the Role

This role ensures IBM's Middleware and Integration products deliver measurable business impact through:

• Stronger visibility into product and business performance
• Data-informed decision-making for leadership
• Improved alignment across global product teams and GTM functions
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Qualifications & Experience

• 10+ years of experience in Product Management, Product Operations, or Business Analytics roles.
• Proven experience leading or supporting NPI/NFI launches or major cross-functional product initiatives.
• Strong analytical skills with proficiency in tools like Tableau, Power BI, Cognos, SQL, or Excel.
• Understanding of SaaS business models, KPIs (ARR, NRR, adoption, churn, NPS), and go-to-market dynamics.
• Demonstrated ability to work across global teams, drive accountability, and influence without direct authority.
  

Excellent communication and presentation skills, with the ability to translate complex data into clear insightsHiring manager and Recruiter should collaborate to create the relevant verbiage.

Preferred Attributes

Preferred technical and professional experience

• Experience with IBM or enterprise software environment and cross-portfolio coordination.
• Exposure to product lifecycle governance, agile development, and portfolio management.
• Strong organizational skills and attention to detail.
• Collaborative mindset with a bias toward action and measurable results.