Product Designer

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We're a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We're profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. As a Product Designer at Hiver, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our product's vision by implementing user-centric designs and collaborating closely with cross-functional teams. With your influential role, drive innovation and impact the product's direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our company's growth. You will be responsible for: - Developing and implementing customer experience solutions for online platforms. - Overseeing the creation and production of customer experience elements from concept to finalization, including updates and revisions. - Using various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions. - Reviewing and analyzing high-profile projects, occasionally leading teams or projects in user-centered design. - Innovating by researching and testing theories for cutting-edge design solutions. - Analyzing internal and external sites, consulting standards and policies to determine best practices. We are looking for candidates with: - 3+ years of experience in product design. - Capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion. - Proficiency in engaging with customers via calls to extract valuable insights, enriching the design process. - Enthusiasm about delving into data, leveraging it to craft informed opinions and refine design decisions. - Keen interest in researching analogous products to glean industry best practices, constantly learning and adapting to advancements. Join the Winning Hive! - Become a part of our hive, where success isn't just a goal; it's a way of life. With WAW and ETHR victories under our wings, we're not just winning awards; we're shaping a culture that celebrates excellence. Your journey here is not just a career; it's a winning adventure! People First, Always! We're not just about products and profits; we're advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel. Freedom and Responsibility- Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. It's like being an eagle in a sky full of possibilities. Entrepreneurial Team Spirit! Join a team that's not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas don't just find a home; they find a launchpad to take off and make a mark. hive that thrives! Exponential Growth Awaits Be part of a journey where growth isn't just a goal; it's a guarantee. We're on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof! Wellness Matters - Body & Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!,