Job
Description
Role Overview: At Capgemini Engineering, you will be part of a global team that brings together engineers, scientists, and architects to provide innovative R&D and engineering services across all industries. As a Helpdesk Support, your main responsibility will be to ensure smooth and efficient procurement operations by providing first level support to internal users, suppliers, and business stakeholders. This role requires attention to detail, analytical skills, and a desire to grow in procurement operations and vendor management functions. Key Responsibilities: - Serve as the first point of contact for procurement related queries via helpdesk tools such as Manage Engine or internal ticketing systems. - Log, categorize, and prioritize tickets related to purchase orders, vendor master data, and procurement system issues. - Provide timely and accurate responses to end users and escalate issues as needed to senior analysts or functional leads. - Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders. - Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement. - Support process documentation and standard operating procedure (SOP) updates. - Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues. - Participate in user acceptance testing (UAT) or training activities for new tools or process updates. Qualification Required: To succeed in this role, you should have: - Experience of 1 to 4 years in P2P Cycle and resolving procurement related tickets. - A Bachelor's degree in commerce, supply chain management, or related field. - Basic knowledge of procurement processes such as purchase requisition, PO creation, and vendor setup. - Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory. - Proficiency in MS Excel and ticketing systems. - Familiarity with ERP or procurement tools is an advantage. - Excellent communication and problem-solving abilities. - Good attention to detail and organizational skills. - Ability to handle multiple priorities and meet deadlines. - Customer service orientation with a collaborative mindset. Company Details: Capgemini is a global business and technology transformation partner with a diverse team of 340,000 members in more than 50 countries. With over 55 years of experience, Capgemini helps organizations accelerate their transition to a digital and sustainable world, delivering end-to-end services and solutions leveraging AI, generative AI, cloud, and data capabilities. Trusted by clients worldwide, Capgemini focuses on unlocking technology's value to address business needs effectively. Role Overview: At Capgemini Engineering, you will be part of a global team that brings together engineers, scientists, and architects to provide innovative R&D and engineering services across all industries. As a Helpdesk Support, your main responsibility will be to ensure smooth and efficient procurement operations by providing first level support to internal users, suppliers, and business stakeholders. This role requires attention to detail, analytical skills, and a desire to grow in procurement operations and vendor management functions. Key Responsibilities: - Serve as the first point of contact for procurement related queries via helpdesk tools such as Manage Engine or internal ticketing systems. - Log, categorize, and prioritize tickets related to purchase orders, vendor master data, and procurement system issues. - Provide timely and accurate responses to end users and escalate issues as needed to senior analysts or functional leads. - Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders. - Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement. - Support process documentation and standard operating procedure (SOP) updates. - Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues. - Participate in user acceptance testing (UAT) or training activities for new tools or process updates. Qualification Required: To succeed in this role, you should have: - Experience of 1 to 4 years in P2P Cycle and resolving procurement related tickets. - A Bachelor's degree in commerce, supply chain management, or related field. - Basic knowledge of procurement processes such as purchase requisition, PO creation, and vendor setup. - Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory. - Proficiency in MS Excel and ticketing systems. - Familiarity with ERP or procurement tools is an advantage. - Excellent communication and problem-solving abilities. - Good attention to detail and organizational skills. - Ability to handle multiple priorities and meet deadlines. - Customer service orientation with a collaborative mindset. Company Details: Capgemini is a
