Process Team Member- Retail Asset Operations- Santacruz

Role & responsibilities

Process Team Member within the Operations Process Management team will play a vital role in executing specific operational processes with precision, accuracy, and adherence to regulatory requirements. Reporting to the Process Leader, you will work collaboratively with your team to ensure operational excellence and contribute to the banks efficiency and customer satisfaction. As a Process Team Member, you will be a crucial part of the teams efforts to execute specific operational processes accurately and efficiently. Your commitment to quality, attention to detail, and compliance with regulations will contribute to the banks overall operational excellence, customer satisfaction, and success in achieving its objectives

Process Execution: Execute specific operational processes in accordance with established procedures, ensuring accuracy, timeliness, and compliance with regulatory standards. Documentation: Maintain detailed and accurate records of process activities, transactions, and related documentation for audit and compliance purposes. Quality Control: Conduct quality checks and reviews of your work to ensure that processes meet the highest standards of accuracy and customer satisfaction. Training and Development: Participate in training sessions and continuous learning opportunities to enhance your knowledge of operational processes, regulatory requirements, and best practices. Collaboration: Collaborate with team members, the Process Leader, and other stakeholders to effectively execute processes, resolve issues, and optimize workflow. Problem Resolution: Identify and address operational challenges or discrepancies promptly, seeking guidance from the Process Leader when needed. Compliance: Adhere strictly to regulatory requirements and compliance standards while executing operational processes.

Stay informed about regulatory changes and industry best practices, conducting research to help the team remain up-to-date with governance and compliance requirements. Collaborate with other departments, including Legal, Risk Management, and Audit, to ensure alignment and effective implementation of governance and compliance initiatives. Engage in ongoing professional development and training to enhance your expertise in governance, risk management, and compliance.

Maintain a close working relationship with the Audit and Operational Risk Management teams to ensure the effectiveness of governance and compliance programs.

Preferred candidate profile

Display and presents a highly professional image through appropriate attire and hygiene at all times Adheres to the Yes Personality guidelines regarding formal attire, accessories etc. Educates and encourages colleagues/team to comply to the Yes Personality guidelines Displays Hard work, perseverance and self-belief Works cooperatively, with a positive attitude with others to achieve common goals Communicates politely and pleasantly with everyone and promptly checks for understanding Treats others with dignity and respect, values their opinions and maintains a friendly demeanour Displays an understanding of factors that promote wellness at and outside the workplace Encourages self/colleagues/team to take responsibility for their health Facilitate the promotion of healthy behaviours and improving health outcomes while at work