Process Executive - RPA Developer

Business Title

Reports to (position)

Global Function

Global Department

Role Purpose

The candidate will be managing activities related to RPA Development (Automation Anywhere / Power Automate) while working closely with local operations leaders, process owners and process SMEs to define, develop and deploy new automation solutions and refine and optimize existing solutions. The candidate will also manage document archiving process, provide enhanced level of customer service to internal and external groups (Bunge Global, Bunge APAC, Counterparties and Statutory teams) and Provide training to other team members on Automation techniques:

Main Accountabilities

• Identifying new process opportunities quickly perform feasibility check and effort estimate
• Designing automation process solutions in consultation with Solution Architect and in accordance with standard automation design principles and defined best practices.
• Taking end-to-end ownership and accountability of the assigned projects from definition to delivery phase
• Continuous communication with stakeholders on progress of automation and quickly adapting as per the feedback received
• Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts and recommend and/or implement solutions to address any issues/risks or conflicts.
• Understand and shape leading, and emerging practices based on industry trends and external market intelligence to proactively drive value and high performance for Bunge
• Ensure Completeness of RPA Project Documents and provide Audit logs to Audit team to make the Audit Process smooth and effective

Impact/Dimensions:

• Ability to deliver 5-6 complex Robotics Process Automation Projects per annum
• Ability to generate 3-4 FTEs savings per annum

• Key Performance Indicators (KPIs)

  :
• Numbers of automations delivered
• Numbers of FTEs Efficiency generated
• Project cycle time met percentage
• Compliance to RPA Lifecycle Tool documentation 
• CSAT score

Major Opportunities and Decisions

• Ensuring industry standard RPA best practices are followed so that scalability and reusability of the automations is easy
• Work towards performance improvement of processes to enhance customer satisfaction
• Communication with stakeholders to ensure the feedback is taken on timely basis and all approvals are taken as per the defined lifecycle process

Management/Leadership

• Good knowledge of the RPA tools and RPA project lifecycle
• Clear written and oral communication skills
• High performing problem solver who is able to work collaboratively with other team members
• Open and able to drive cultural change, Proactive, action- and result-oriented
• High degree of passion for establishing a customer-oriented mindset
• Has experience working with operations/process teams to understand the opportunity

Key Relationships, Stakeholders & Interfaces

• Continuous communication with stakeholders on progress of automation and quickly adapting as per the feedback received
• Work towards performance improvement of processes to enhance customer satisfaction

Knowledge and

• Experience leading RPA Projects using proven methodologies (e.g., BluePrism, Automation Anywhere, Power Automate)
• Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook, Access, MS SQL)
• Good programming/Scripting knowledge on VBA/VB/java/C# script (or any scripting language like python) is a plus
• Delivered at least 5 RPA Automation Projects using Automation Anywhere / Power Automate as RPA Tool
• Extensive knowledge of current shared services enabling technologies required to enable the BBS

Education/Experience

• Graduate with at least 3 5 years of work experience in Process Automation role with Leading BPO / SSC / ITES as RPA Developer (Automation Anywhere / Power Automate)
• Ability to provide high quality level of customer service
• Strong written & oral communications skills in English. Knowledge of Asia languages added advantage.
• Strong problem solving & organization skills
• History of successfully delivering results in a global, cross-functional environment

Strong communications and presentation skills, the ability to make the complex, detailed information clear and actionable, as well as strong influence management skills to gain alignment and commitment