Posted:1 day ago|
Platform:
On-site
Full Time
Position: Customer Relationship Manager (CRT – Customer Service)
Location: Vashi, Navi Mumbai (On-site)
Experience: Fresher to 5 years
Work Type: Inbound voice process
Key Responsibilities:
Handle customer queries and provide timely, accurate solutionsMaintain high-quality service standards and customer satisfactionDocument interactions accurately in the systemResolve escalated complaints professionallyCollaborate with team members and follow company guidelines
Skills Required:
Good English communication (verbal & written)Customer-focused, patient, and problem-solving mindsetTeam player, adaptable to shifts and dynamic work environmentShift: Rotational (Women: no shift beyond 8:30 PM)
Working Days: 5 days/week, 2 days rotational off
Job Types: Full-time, Permanent, Fresher
Pay: ₹180,000.00 - ₹379,000.00 per year
Work Location: In person
J K SYSTEMS
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