Process Developer

Process Developer/Business Analy

• Enhance and develop analytics product offering in Contact center, Marketing, and customer experience analytics domain.

• Execute POC/Pilot of analytics projects.

• Solution Architect - ability to solution customer analytics solution with strong expertise that spans across customer lifecycle such as customer acquisition, digital marketing, journey analytics, speech/text analytics, AI/ML predictive models such as cross sell/ retention models and Workforce management analytics.

• Embedding Customer Analytics solution to CXM (BPO) Operations

• To drive the productivity for Operations by reducing cost and increasing customer satisfaction across various domains such as Contact center, collections, Back office, Marketing Operations, Campaign Operations etc.

• Role involves working together with enterprise team -Service Line team, Analytics team, Enterprise sales team - responding to RFP and other qualified leads.

• Role is to perform consulting assessments through POC, Pilot to demonstrate the value of customer analytics to enable large deals.

• Requires knowledge of CC, Marketing technology, Operations, Analytics and Process.

Responsibilities

• Design, develop, and implement AI architectures for AIML and Gen AI applications.

• Collaborate with AI engineers and data scientists to integrate machine learning models into Gen AI applications.

• Develop strategies and roadmaps for AI, focusing on the integration of Gen AI capabilities.

• Keep abreast of the latest trends and technologies in AI and Gen AI and explore how they can be applied to the company%27s projects.

• Work closely with different teams to understand their requirements and develop adaptable AI solutions.

• Maintain, optimize, and ensure the scalability of existing AI systems and architectures, with a particular focus on Gen AI applications.

• Provide technical leadership for AI and Gen AI-related issues.

• Conduct research and tests to optimize the performance of Gen AI systems and architectures.

• Document all AI and Gen AI systems and processes for future reference and troubleshooting.

Qualifications we seek in you!

Minimum Qualifications

• Proven experience as an AI Architect, with specific experience in Gen AI applications.

• Deep understanding of AI, machine learning algorithms, and Gen AI applications.

• Proficient in programming languages like Python or Java.

• Must have Machine learning, Deep learning, NLP, Computer Vision.

• Experience with machine learning frameworks like TensorFlow or PyTorch.

• Experience with deploying the solutions to cloud platforms like AWS, Google Cloud, or Azure.

• An understanding of data structures, data modelling, and software architecture.

Preferred Qualifications/ Skills

• Strong knowledge of big data platforms like Hadoop and Spark.

• Excellent problem-solving skills and the ability to think strategically and analytically.

• Strong leadership and communication skills to effectively collaborate with various teams.

• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

• Relevant years of experience.