Process Developer (Animal Shelter)

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About Sarvoham

Sarvoham Animal Foundation is a nonprofit organization rescuing, rehabilitating, and providing lifelong care to hundreds of injured, abandoned, and vulnerable street animals. With medical, rescue, rehabilitation, and sanctuary operations running 365 days a year, Sarvoham is focused on operational excellence, transparent systems, and processes that strengthen animal care outcomes and organizational efficiency.

Role Overview

Process Developer

Key Responsibilities

1. Process Design & Documentation

• Create and update Standard Operating Procedures (SOPs), workflows, checklists, templates, and process maps for all shelter and administrative activities.
• Consolidate tribal knowledge and translate into

  repeatable processes

  .
• Establish audit-ready documentation formats to ensure consistency and accountability.
• Maintain a centralized repository for all process documents and version control.

2. Process Implementation & Training

• Train staff on newly developed or revised processes and ensure successful onboarding into daily practice.
• Conduct practical walkthroughs with shelter teams, veterinary teams, and office teams to confirm process clarity.
• Develop multilingual or simplified versions of SOPs for staff where required.

3. Continuous Improvement & Monitoring

• Identify inefficiencies, bottlenecks, duplication of effort, and operational gaps.
• Track process adherence through periodic audits and feedback loops.
• Recommend improvement actions using data insights, incident reports, and operational observations.
• Monitor outcomes of implemented processes and measure impact.

4. Compliance & Risk Management

• Ensure processes comply with internal policies, welfare standards, veterinary protocols, safety regulations, and statutory norms.
• Maintain records and documentation supporting audits, certifications, and donor due-diligence requirements.

5. Cross-Department Coordination

• Collaborate with different functional leaders (Veterinary Care, Rescue, HR, Finance, Operations, Donor Relations, Digital Marketing) to map workflows and align priorities.
• Act as a support link between field teams and management for operational clarity.

Key Deliverables

• Updated master list of processes/SOPs with version control
• Monthly process audit reports & actionable recommendations
• Process training sessions with attendance logs
• Before-after analysis of improvements (time saved, errors reduced, productivity increased)
• Standardized templates/checklists for recurring tasks

Skills & Competencies

• Strong analytical & problem-solving skills
• Excellent documentation & writing abilities
• Process mapping (e.g., flowcharts, swimlanes, checklists)
• Ability to break down complex work into structured steps
• Time management & organizational skills
• Communication skills for multi-level staff interaction
• Change management mindset; ability to drive adoption

Preferred Experience & Background

• 2-5 years experience in process development, quality assurance, operations, or business process improvement
• Experience with SOP creation, process mapping, or ISO-style documentation
• Exposure to NGOs, healthcare, veterinary operations, or manufacturing is a plus
• Experience with project management or continuous improvement frameworks (Lean, Six Sigma, Kaizen) is an advantage

Qualifications

• Bachelor's degree in Business Administration, Operations, Industrial Engineering, Animal Science, or related field
• Certifications in Lean/Six Sigma or process improvement (preferred, not mandatory)

What Success Looks Like in 12 Months

• Every department has documented and version-controlled SOPs
• Minimum 20-30% reduction in operational errors or rework
• Faster onboarding time for new staff due to structured systems
• Improved communication flow and accountability through checklists & reporting structures
• Processes become predictable, measurable, and trackable

Work Environment

• Operational shelter environment with exposure to animals
• Requires routine interaction with field rescue teams and veterinary teams
• Extend hours during emergency cases or process rollout phases