Process Associate

Job Role: Process Associate

Location: Chennai

Qualification: Graduate/Undergraduate

Job Requirement:

• Experience in Banking Call Centre/Voice Operations handling customers
• Effective Probing and Problem Solving Skills
• Proficient in Microsoft Office Suite
• Customer service experience desirable
• Capital Market experience desirable /Good understanding of Retirement services
• Strong communication skills and ability to empathize with customer.
• Interact with associates and work towards resolving customer complaints
• Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process

Job Role & Responsibility

• Gather data/ information/ details in line with regulatory requirements and client policy and procedures
• Engage with customers/ internal stakeholders throughout via various means – in writing, by phone and by email – to ensure an efficient and
• Efficiently and accurately log customer grievance in accordance with Company Policy
• Ensure all details are tracked to closure within SLA
• Liaise with internal teams where required to ensure quick and fair closure of customer grievance
• Escalate complaints as appropriate for management intervention