Process Associate

Job Summary:

Shift Timing:

Key Responsibilities:

• Execute and manage assigned operational processes efficiently within defined timelines. 
• Maintain accurate records, reports, and documentation related to process activities. 
• Perform validation and analysis to ensure high-quality outputs. 
• Identify process gaps and suggest improvements for better efficiency and accuracy. 
• Coordinate with internal teams and stakeholders to resolve issues or discrepancies of clients. 
• Adhere to organizational policies, compliance standards, and process guidelines. 
• Monitor daily performance metrics and ensure SLA (Service Level Agreement) adherence. 
• Support audits and process reviews with required documentation and data. 

Required Skills & Competencies:

• Excellent communication (written and verbal) and interpersonal skills. 
• Strong attention to detail and accuracy. 
• Basic understanding of software/product functionality.
• Basic analytical and problem-solving abilities. 
• Ability to multitask and meet deadlines. 
• Team-oriented mindset with a positive attitude. 

Qualification & Experience:

• Bachelors degree in any discipline; Technical background is highly preferrable.
• 0–3 years of experience in data management, or process-related roles. 

Key Attributes:

• Process-driven and disciplined approach to work. 
• Quick learner with adaptability to changing priorities. 
• Commitment to maintaining confidentiality and data integrity.