Process Associate required for International Inbound BPM

This is Not a Technical JOB BE ,BTECH, BCA , please donot Apply.

Job Title: Customer Support Executive – International Inbound Process
Location: kolkata
Job Type: Full-Time
Shift: Rotational / Night Shift (depending on region)
Experience: 0– 6 months
Industry: BPO / KPO / Customer Service

Job Summary:

We are looking for enthusiastic and customer-oriented individuals to join our International Inbound Process team. The ideal candidate will be responsible for handling inbound calls from international customers, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Resolve customer issues, complaints, or queries related to products/services.
• Provide accurate, valid, and complete information using the right tools and methods.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Meet or exceed individual and team performance targets (AHT, CSAT, FCR, etc.).
• Keep records of customer interactions, process customer accounts, and file documents.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving skills.
• Ability to handle pressure and meet deadlines in a fast-paced environment.
• Basic computer knowledge and typing skills.
• Flexibility to work in night shifts and rotational weekly offs.
• Willingness to learn and adapt to new processes and systems.

Eligibility Criteria:

• Minimum Qualification: High School (12th Pass) or Graduation.
• Freshers and experienced candidates are welcome.
• Prior experience in an international BPO/Call Center will be an added advantage.

What We Offer:

• Competitive salary and performance-based incentives.
• Transport facilities (as per company policy).
• On-the-job training and career development opportunities.
• Supportive work environment with global exposure.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person

Speak with the employer
+91 7439463488