Process Associate - Opportunity To Cash

Siemens

2 - 7 years

6 - 12 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Erp Software Service Desk ERM tool Dispatch of Engineers

Work Mode

On-site

Job Type

Full Time

Job Description

You'll make an impact by:

Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the companyregulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
Performing the assigned tasks on a timely manner with highest standards of quality.
Rigorous follow up and closure of pending queries/open topics with ownership.
Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
Adherence to robust tracking mechanism on processed transactions on a daily basis.
Flexible to work in shifts and during month ends.
Training of new associates, monitoring and tracking their performance, assisting in areas of improvement in process.

You'll win us over by:

Around 2 years of experience in Service Desk.
Knowledge of ERP software.
Ability to work in a team.
Good communication and customer service skills.
Open-mindedness and constructive attitude to performed tasks.
Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

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