Process and CRM Coordinator

Role & responsibilities

Process Coordination:

• Coordinate between departments, engineers, and vendors to ensure smooth workflow and timely project execution.

• Maintain process documentation such as flowcharts, delegation sheets, trackers, and project timelines.

• Maintain a detailed logbook of all incoming and outgoing documents (physical and digital) and record their references in a Google Sheet with respective document links for easy access.

• Track the due-book Google Sheet across all departments and create online reminders or pop-ups for payment deadlines and compliance tasks to ensure timely completion within due dates.

• Prepare MIS reports, daily and weekly summaries, and process performance updates for management review.

• Monitor project progress, identify bottlenecks, and assist in implementing process improvements for operational efficiency.

• Coordinate vendor schedules, purchase orders, and delivery timelines to ensure timely execution.

CRM (Customer Relationship Management):

• Act as a single point of contact for customers after booking to ensure smooth post-sales communication.

• Maintain client records, follow up on documentation, agreement processes, and payment schedules.

• Handle customer queries related to project status, possession timelines, and post-sales support.

• Coordinate with sales, legal, and site teams to address customer requirements efficiently.

• Maintain updated CRM sheets, communication logs, and ensure consistent follow-ups.

• Assist in planning client meetings, handovers, and collecting feedback to enhance customer satisfaction.

Preferred Candidate Profile:

• Female candidates only.

• Graduate in any discipline (MBA preferred but not mandatory).

• Minimum 5 years of experience in coordination, administration, or CRM (real estate background preferred).

• Excellent written and verbal communication skills in English.

• Strong follow-up and coordination skills.

• Proficient in MS Office, Google Sheets, Google Drive, PowerPoint, Email, Internet, ChatGPT & AI tools.

• Well-organized with a structured approach and attention to detail.

• Should have prior administrative experience and a customer-centric mindset.

• Age: 28 to 35 years.

• Salary Range: 24,000 28,000 per month.

• Location Preference: Candidates staying within 45 minutes to 1 hour from Salt Lake Sector V preferred.

• Expected Start Date: Immediate or serving notice period