Process Analyst

As an employee of Mrald (Mphasis's dedicated UK Insurance operational services delivery vehicle), your role will involve providing end-to-end back office services for Insurance Broking Accounts. This will require you to perform various tasks such as credit control, client and insurer statement reconciliation, premium and return premium collections, follow up on unmatched cash and uncollected debt, and ensure adherence to FCA client money rules. You will also be responsible for collecting funded balances, mentoring Trainee Technicians, collaborating with stakeholders for improvement opportunities, and participating in new project initiatives. Regular interaction with Trainee Technicians and liaising with Clients, Agents, Retail Brokers, and Insurers will be essential aspects of your role. Key Responsibilities: - Perform credit control - Perform client and insurer statement reconciliation - Manage premium and return premium collections - Handle follow-up and query management for unmatched cash and uncollected debt - Collect funded balances - Ensure adherence to FCA client money rules - Mentor Trainee Technicians - Collaborate with stakeholders for improvement opportunities - Participate in new project initiatives - Liaise with Clients, Agents, Retail Brokers, and Insurers Qualifications Required: - 2-5 years of relevant experience - Certifications: None required About Mphasis: Mphasis is a company that applies next-generation technology to help enterprises transform businesses globally. The company's Front2Back Transformation approach focuses on customer centricity and uses cloud and cognitive technologies to provide hyper-personalized digital experiences. Mphasis" Service Transformation approach helps businesses stay ahead in a changing world by applying digital technologies across legacy environments. The company's core reference architectures, tools, speed, innovation, domain expertise, and specialization are key factors in building strong relationships with marquee clients.,