Process Analyst

Airtel Africa is the second largest mobile operator in Africa by number of active subscribers 98 mn and has a well-diversified geographic presence across 14 countries namely: Nigeria, East Africa: Kenya, Uganda, Zambia, Tanzania, Rwanda, Malawi and the Rest of Africa namely Chad, Congo Brazzaville, DRC, Gabon, Niger, Madagascar and Seychelles. The companys major lines of businesses are Mobile Voice, Mobile data and Airtel Money.

Airtels growth in past couple of years is driven by efficient cost management, optimizing operations, developing internal capabilities, distribution excellence and strategic investments in network and technology.

Our vision is to enrich lives of our customers and our obsession is to win them for life through an exceptional experience. Our objective is to grow market share profitably and create superior enterprise value.

We are poised to win in the market by :

- Building best digital experience among Telcos in Africa music, video, financial services and self-care

- Reliable operations & agile product development built on simplified IT architecture

- Comprehensive regulatory and legal compliance across all operating subsidiaries through efficient processes and controls and

- Becoming the most preferred brand for mobile & fixed data and financial services

Purpose of the Job (Max 500 words)

You will work in the Revenue Assurance team, and you will be responsible for delivering business requirements for both GSM and MFS. You will have to be fast, decisive, and intellectual enough to suggest better approaches, understand products within record time, and get things done with FTR.

Deliverables (Maximum 5-6 key responsibilities)

Daily product configuration and Validation for GSM and Airtel Money

Automate processes as and when possible

Liaise with African entities and understand their market and way of life.

Liaise with technical and IT Spocs to ensure delivery of projects on time, and with zero errors

Understand the business and regulatory guidelines, analyze requirements.

Look for Revenue opportunities, revenue leakages, and close them end to end

Track key deliverables and be on top of it.

Preferred candidate profile

Good communication skills

Excellent MS Excel

Basic SQL

Good knowledge of Telecom