Principal Systems Analyst/Tech Lead

Serves as lead analyst and key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Develops strategies for application deployment, manages application installations and configuration and assists other engineering teams with system architectures, design, development and integration. Assures all applications are well behaved and all platforms, OS s (Windows, AIX, UNIX, LINUX, etc) and networks are properly configured to support the production, test and development environments effectively and efficiently. Additionally, ensures all application migrations, upgrades and installations are well rehearsed and documented prior to conducting official installations. This effort requires close coordination with other engineering groups. This position works under general supervision and direction. Incumbents will regularly exercise discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

• In-depth technical triage skillset to ensure of all back-office issues are remedied as quickly as possible.
• Teams with IT Management to ensure priorities are clear and work distribution amongst the resourcing pool.
• Ensure all monitoring and managing controls are deployed and updated as system configuration changes take place.
• Liaisons with IT Architecture/Management to ensure systems are architected to performance and availability.
• Proven ability to properly defined and document systems design, policies and procedures including all system level interdependencies.
• Champion deployment of software automation pipelines partnering closing with DevOps to ensure 100% automated, rapid best-in-breed software deployments.
• Partnering with Information Security, IT Architecture and DevOps to ensure compliance standards are maintained and built into automation scripts.
• Lead Technical Resource to articulate, escalate and troubleshot advanced technical issue partnering closely with program engineering and product development.
• Provide assistance with Windows, UNIX, LINUX, AIX and HP-UX based platforms in relation to application function and performance.
• Detailed understanding of log analysis and problem recognition, related to Unix operating systems.
• Prior experience with both cloud and on-premises based infrastructure.
• High Level knowledge of core networking competencies and how they relate to customer delivery.
• Ability to be remain and composed during high stress intervals.
• Mentors staff, key liaison to peers and others system analysts proving the skill sets and problem recognition.
• Participates as a primary contact in the 24x7 on-call support rotation.
• Determined and measured approach when interacting with application and infrastructure vendors and distributors.
• Validated understanding to support Level 3 OS monitoring Client Software, Backup and Recovery client, Client Software, automated Security, health checking client, OS monitoring.
• Prior experience working directly with external customer base to turn requirements into technical solutions.

Minimum Job Requirements:

Skills/Experience/Knowledge

Essential Tools Experience:

• In depth understanding of System Administration/Analyst methodology and principles
• Proficient with complex on-premises and cloud infrastructure environments (AWS, Azure, GCP, etc.)
• Experienced in infrastructure automation tools and technologies, including Ansible, Terraform, CloudFormation, and Kubernetes.
• Proficiency in version control systems (e.g., Git).
• Experience with CI/CD tools (e.g., Jenkins, GitHub, Azure DevOps CI/CD. Docker, Kubernetes).
• Experience with build tools (e.g. Visual Studio, Gradle, Maven, Artifactory)
• Deep understanding of networking concepts, protocols, systems, firewalls, and network security.
• Well-versed in containerization technologies (Docker, Kubernetes) and infrastructure as code (IaC) practices.
• Effective written and oral communication skills required.
• Strong problem-solving skills and attention to detail.
• Knowledge of customer needs and competing products desirable. Able to analyze and solve complex software engineering problems.
• Share knowledge and expertise with colleagues, help with hiring, and contribute regularly to our engineering culture and internal communities.
• Experience in monitoring and APM tools like SolarWinds, Nagios and AppDynamics.
• Ability to adapt to a changing and dynamic environment.
• Knowledge of databases including SQL Server and Oracle

Desirable:

• Four-year college degree, in computer science or related technical field.
• Eight plus years of systems administration/analyst experience.
• Professional Certification in related discipline is a plus.
• Extensive knowledge and experience in maintaining applications.
• Deep understand of Unix-based applications and interdependencies.
• Knowledge and experience managing networks.
• ITIL experience.
• Must have excellent communications skills, both verbal and written.
• Proficient with all Microsoft Office applications.