Principal Support Engineer - Infra & Testing

The ideal candidate for this position should have a Bachelor's degree in computer science engineering or a related field, or equivalent work experience. Experience in SLA management and Prod critical issues monitoring, escalation, and resolution is required. Exposure in ServiceNow Portal and organizational change procedures is beneficial. Familiarity with Oracle methodology, company procedures, and leading practices is expected at this career level (IC3). Responsibilities for this role include ensuring that expected application performance levels are achieved by coordinating stability efforts with Development and the program team. The candidate should leverage existing products/functionality and promote reuse, work alongside other engineers to elevate technology, and consistently apply standard processes. Collaboration with team members from various functions is essential to take shared responsibility for the team's commitments, achieve elegant solutions, and apply local meetups to gain insights. About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's problems. Diversity and inclusion are at the core of our innovation, promoting diverse perspectives and various abilities and backgrounds. We value every voice, inspiring us to surpass previous achievements. With more than 40 years of experience, we continue to thrive by maintaining integrity and partnering with industry leaders across sectors. Oracle fosters an inclusive workforce and global opportunities where work-life balance flourishes. We provide a competitive suite of employee benefits designed with principles of parity and consistency. Our people-first approach includes flexible medical, life insurance, and retirement options, along with volunteer programs for community engagement. We are committed to including individuals with disabilities in all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please contact us at +1 888 404 2494, option one. Disclaimer: Oracle is an equal opportunity employer in the United States and is committed to affirmative action.,