Principal Database Engineer

About the Company

Oracle's Customer Success Services (CSS) is a premier unit within the Customer Service Organization, dedicated to developing long-term partnerships with major clients through tailored, annuity-based and project-driven IT service solutions. CSS ensures that Oracle's largest customers receive unmatched attention and support for their mission-critical business applications, enabling organizations to maximize their Oracle technology investments and accelerate innovation-all while meeting the highest standards of performance and satisfaction.

Job Summary

As an Advanced Support Engineer within Oracle CSS, you will serve as a primary technical point of contact for customers, delivering post-sales support, root-cause analysis, and solutions to maximize the stability, performance, and value of Oracle Database and related technologies. You will interface with client IT teams to address complex technical challenges, lead proactive engagements, and ensure seamless database operations. This is a highly visible role that requires autonomy, strong communication skills, and deep technical expertise.

Qualifications & Skills

..Mandatory:..

• Minimum 7 years experience as an Oracle Database Administrator, Consultant, or Support Engineer in enterprise settings.
• Expertise in installation, configuration, and administration of Oracle Database and RAC (11g, 12c, 19c).
• Strong troubleshooting and performance tuning skills across database architecture, SQL, and system resources.
• Proven track record in performing database upgrades and patching.
• Ability to work effectively in a 24x7 operational support environment, including incident management and escalation handling.
• Excellent communication, collaboration, and customer engagement capabilities.
• BE/BTech and/or MS in Computer Science or related field (or equivalent experience).

Good-to-Have:

• Oracle Database, Exadata, or OCI certifications.
• Hands-on experience with PL/SQL and SQL programming.
• Familiarity with Exadata, Goldengate, and Oracle Enterprise Manager (OEM) 11g/12c/13c.
• Experience with complex technical escalations and multi-platform environments.
• Strong analytical skills and understanding of ITIL or support process frameworks.

Key Responsibilities

• Install, configure, administer, and maintain Oracle Database/RAC environments (11g, 12c, 19c), including patching and upgrades.
• Deliver 24x7 support for customer-critical systems, with sharp troubleshooting and root-cause analysis on performance and availability incidents.
• Conduct performance tuning on Oracle databases, instances, and SQL queries recommend optimizations and best practices.
• Support Oracle Enterprise Manager (OEM) environments and leverage monitoring tools for proactive database health management.
• Lead escalated technical interventions, manage action plans, and facilitate communication with Oracle Development and Support.
• Foster strong customer relationships, provide expert advice, and advocate for customer needs inside Oracle.
• Generate and update technical documentation, service plans, and knowledge base articles to support consistent delivery excellence.
• Identify opportunities for proactive services, automation, and process improvements that deliver greater customer value.
• May act as project lead on specific customer-driven engagements some travel may be required.

Career Level - IC4