Posted:1 day ago|
Platform:
On-site
Full Time
In this role, you will manage global collaboration services, drive Microsoft 365 adoption, ensure asset compliance, and support operational readiness across workplace technologies and integrations.
Responsibilities
Manage global operations across collaboration services including devices, messaging, mobility, and unified communications (Teams/Zoom).
Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.
Oversee lifecycle management and compliance (patching, encryption, security) of workplace assets.
Drive adoption and optimization of Microsoft 365 tools (Teams, SharePoint, OneDrive, Viva).
Coordinate onboarding for new services and M&A integrations, ensuring operational readiness.
Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.
Support mobile device management and app provisioning using Intune and Mosyle.
Track and report service performance metrics, usage analytics, and device compliance.
Facilitate change management using Prosci or equivalent methodologies.
Contribute to continuous improvement initiatives.
Maintain governance and documentation through ITSM frameworks, ServiceNow, and internal wikis.
Qualifications we seek in you!
Minimum Qualifications
Expert Technical knowledge Collaboration-OneDrive tools M365 suite, SharePoint, Mobility-Mobile/Tablet and Unified Communications-Teams, Yammer
Experience with device management tools (Intune, SCCM, Mosyle)
Knowledge of ITSM frameworks and service governance
Ability to coordinate outsourced service delivery
Familiarity with Power Platform (Power Automate, Power Apps)
Strong analytical and reporting skills
Strategic thinking and roadmap execution
Customer-centric mindset and service orientation
Ability to work across cultures and time zones
Experience with mobile device security and compliance
Understanding of collaboration metrics and KPIs
Preferred Qualifications/ Skills
Experience with Microsoft Viva, Loop, and Copilot for modern workplace enablement
Knowledge of Zoom and other UC platforms beyond Teams
Familiarity with M&A integration processes and service onboarding
Hands-on experience with automation and scripting (e.g., PowerShell, Python)
Exposure to Prosci or other change management methodologies
Understanding of Zero Trust security models and data loss prevention (DLP)
Ability to manage global service performance metrics and usage analytics
Experience in governance documentation using internal wikis or Confluence
Strong stakeholder engagement and cross-functional collaboration skills
Awareness of AI-driven productivity tools and digital workplace trends
________________________________________
Genpact
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
bengaluru
20.0 - 30.0 Lacs P.A.
chennai, bengaluru
0.5 - 3.0 Lacs P.A.
bengaluru
30.0 - 37.5 Lacs P.A.
bengaluru
30.0 - 37.5 Lacs P.A.
bengaluru
30.0 - 37.5 Lacs P.A.
