Principal Consultant

Principal Consultant -Network & security

Primary Roles & Responsibilities:

• Troubleshoot complex networking and security technologies from a variety of OEMs including Cisco, Palo Alto, Fortinet, Juniper/HPE/Aruba, and others.
• Experience with Data Center Virtualization and Storage technologies is a plus.
• Strong understanding of security and privacy controls; ability to design and configure systems according to current standards.
• Ability to work independently with customers to consult on and troubleshoot high difficulty technology issues and maintain an accurate issue list.
• Provide systems administration training to clients.
• Understand the customer environment (technical and political) and escalate issues when necessary.
• Collaborate with Account Managers to identify new opportunities for cross-selling and up-selling during projects.
• Participate in the modification and continual improvement of professional services project documentation and implementation processes.
• Assist support technicians in troubleshooting client installations.
• Continuously develop and enhance knowledge, skills, and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-sets in the products and services supported by Black Box.
• Actively recommend and support efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
• Identify, research, analyze, diagnose, resolve, and close escalated technical problems in a timely and quality manner.
• Perform other duties as assigned.

Knowledge, Skills, Abilities

Accountability:

Customer Focus:

Decision Making:

Interpersonal Relationships:

Problem Solving and Critical Thinking:

Education / Experience Requirements

• Bachelor’s degree in engineering, Information Technology, or a related field preferred; or equivalent relevant experience.
• 12+ years’ experience as a Deployment, support Engineer, with a background in Technology Services industries.
• Certifications: CCIE, JNCIE, Palo Alto, Fortinet, or equivalent.
• Automation/orchestration experience with tools such as Ansible, Python, Saltstack, Terraform, and others.
• Strong proficiency in Layer 2 & 3 networking, including knowledge of industry-standard technologies and infrastructures such as cabling, LAN, WAN, SDWAN, telecommunication access methods, DNS-based Global Server Load Balancing (GSLB), and legacy networking systems.
• Experience with Cloud and Virtualization technologies is preferred.
• Experience with AAA applications such as ISE or Clearpass.
• Strong business process and workflow design experience, with an end-to-end process mindset.
• Proven ability to understand client requirements and preferences, developing creative and innovative solutions.
• Excellent problem-solving skills, with a track record of success in root cause analysis.
• Continuous learning and application of knowledge on technology market and industry trends, with proven success in implementing best practices and methodologies.

Supervisory Responsibility

This position does not have any direct reports.