Pride Hotels - Catering Sales Account Manager

Job Description - Catering Sales Account Manager
Designation: Catering Sales Account ManagerDepartment: Sales & MarketingLocation: Hotel PropertyPurpose of the Role:Responsible for driving Catering Sales and managing banquet operations under the direction of the Head of Catering Sales. Oversees the selling, planning, and execution of all food & beverage functions, conferences, and banquets while ensuring guest satisfaction, revenue growth, and cost efficiency.Reporting Structure:- Reports to: Head of Catering Sales- Positions Reporting to: Catering Sales Executive and belowInteracts with:- Departmental Managers for operational efficiency- Local license agencies for event-related compliance

- Bookers, Travel Agents, Corporate Clients & Customers
- Peers in competition hotels & local dignitaries- All operational & support departments to ensure guest satisfactionKey Responsibilities:Strategic:- Recommend ideas to enhance guest experience, revenue generation, and cost control.Operational:- Assist the Catering Sales Manager in all duties and act in his/her absence.- Monitor, analyze, and control departmental costs; support in budget preparation.- Present during all major banquet functions and events.- Finalize contractual agreements with clients and identify new accounts through cold-calling.- Conduct market intelligence to track competitors and acquire potential accounts.- Maintain MIS and update client databases regularly.- Ensure systematic sales reporting (Sales Force Automation).- Cross-sell products and services to maximize revenue.- Achieve sales targets through market penetration and customer engagement.- Participate in sales briefings, trade shows, and sales blitzes.- Maintain operational manuals, updated policies, and catering-related files.- Collaborate with the Executive Chef to design guest-friendly menus.- Monitor competitor operations and update management on industry trends.Interpersonal & Leadership:- Ensure adherence to hotel policies and code of conduct.- Coach, mentor, and discipline team members as required.- Ensure staff punctuality, grooming, and professional conduct.- Conduct training programs and on-the-job coaching for team members & trainees.- Promote a safe and professional work environment for employees and guests.- Maintain inter-departmental coordination and positive team culture.Authority & Scope:- Areas of Operation: Sales & Marketing, Banquet Operations, Client Visits- Work Hours: Based on business needs; result-oriented roleKey Performance Indicators (KPIs):- Revenue achievement vs. budget- Guest satisfaction & repeat business- Cost efficiency & profitability- Team performance & employee engagement- Compliance with standards & policiesJob Requirements:Qualifications:- Bachelor's degree in Hotel Management / MBA preferredKnowledge:- Menu planning, banquet service standards, food & beverage knowledge- Licensing, contracts, and legal aspects of catering sales- Sales & Marketing fundamentals, revenue management, budgeting & forecasting- Market research, property management systems, industry best practicesSkills:- Strong selling & upselling ability- Negotiation & communication skills- Analytical & problem-solving skills- Team handling & people management- Relationship building & client servicingAttitude:- Business-focused, detail-oriented, self-motivated- Professional appearance & grooming- Proactive and goal-drivenAge Requirement:- Between 24 - 29 years