Presales Executive

We are looking for a confident and customer-focused Presales Executive to handle prospective customer enquiries, understand their requirements, explain our senior-living offerings, and support the sales team in converting leads into visits and bookings.

Key Responsibilities

• Handle inbound enquiries through calls, WhatsApp, email, and other channels.
• Understand customer requirements and provide relevant information about our senior-living services and facilities.
• Explain pricing, packages, amenities, services, and key offerings to prospective customers.
• Follow up regularly with leads and maintain accurate lead records.
• Schedule and coordinate property visits for prospective customers and their families.
• Coordinate with the sales and operations teams to ensure a smooth customer experience.
• Maintain the lead pipeline and update CRM records regularly.
• Identify customer needs and address initial queries professionally.
• Support the sales team with lead qualification, follow-ups, and appointment scheduling.
• Prepare and share relevant presentations, brochures, and information with prospective customers.
• Maintain professional communication and ensure timely follow-up with all prospects.

Requirements

• 1–3 years of experience in presales, telesales, inside sales, customer relationship management, hospitality, or real estate.
• Excellent verbal and written communication skills.
• Strong follow-up and relationship-building skills.
• Customer-focused and persuasive communication style.
• Good working knowledge of MS Office and CRM tools.
• Experience in senior living, hospitality, healthcare, or real estate will be an advantage.
• Ability to communicate effectively with senior citizens as well as their family members.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person