Position Description:
The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and patching cycles, and maintaining the overall health and operational excellence of these critical platforms. On-call, off-hours, and weekend support is required on a rotational basis.

Skills Required:
Call Centers

Experience Required:
The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and patching cycles, and maintaining the overall health and operational excellence of these critical platforms. On-call, off-hours, and weekend support is required on a rotational basis.

Experience Preferred:
5-8 yrs of exp in mentioned skillsets

Education Required:
Bachelor's Degree

For Details Email: jeesi.chasrasol@gmail.com

Phone: 9182396758

Job Type: Full-time

Pay: ₹500,000.00 - ₹2,200,000.00 per month

Work Location: In person

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