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4 - 8 years

8 - 12 Lacs

Ahmedabad

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Job Title: Alternate Investment Fund (AIF) Operation Associate- Category III Fund - Open Ended Fund Reports To: AIF Fund Manager Location: Ahmedabad Job Summary: We are seeking an organized and detail-oriented AIF Operations Associate to join our growing team. The AIF Operations Associate will support the operational aspects of managing an Alternate Investment Fund, ensuring smooth day-to-day fund operations, accurate reporting, managing accounting operation, enable compliance and seamless client and investor relations. This position requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. Key Responsibilities: Fund Accounting Operations: Assist in the administration and accounting operations of the AIF, including fund accounting, trade processing, and cash management. Investor Reporting: Support the preparation and delivery of regular investor reporting, including performance reports, NAV (Net Asset Value) calculations, and quarterly/annual reports. Transaction Processing: Manage the processing of capital calls, distributions, and other fund transactions, ensuring all activities are completed accurately and on time. Reconciliation: Reconcile fund positions with custodians, administrators, and counterparties to ensure accuracy and consistency in records. Compliance & Regulation: Ensure adherence to relevant regulatory requirements, internal policies, and procedures. Assist in the preparation of materials for audits and regulatory filings. Cash & Liquidity Management: Monitor cash balances, funding requirements, and liquidity needs of the fund. Help manage the capital structure and optimize cash flows. Fund Performance Analysis: Assist in tracking and analysing the funds performance, identifying any discrepancies or anomalies in performance metrics, and escalating issues as needed. Data Management: Maintain and update the funds data, including transaction details, investor information, and performance metrics. Cross-Functional Collaboration: Work closely with portfolio managers, compliance officers, risk teams, and legal departments to ensure smooth fund operations and timely execution of fund-related activities. Qualifications: Education: Bachelors degree in Finance, Accounting, Economics, or related field. Professional certifications such as CFA, CAIA, or similar would-be a plus. NISM -XIX Alternative Investment Fund Certification would be given preference. Experience: 3-5 years of experience in fund accounting operations, managing compliances, financial services, or asset management.Experience with AIF or private equity funds is preferred. Skills: Strong knowledge of fund accounting, trade settlement, and financial reporting. Proficiency in Microsoft Excel and financial modelling. Experience with fund administration platforms or financial software is a plus. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Strong attention to detail and ability to ensure accuracy in all operations. Excellent communication skills, both written and verbal. Interested candidate may share their CV on hr@axita.in

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7 - 11 years

25 - 35 Lacs

Bengaluru

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We are seeking a highly motivated Senior Associate for the Finance and Investment team in our Bangalore office with a proven ability in portfolio valuation and reporting. This role focuses on financial modelling, fund reporting and analytics, investor reporting, and team management. Key Responsibilities: • Oversee the valuation process for all investments, ensuring adherence to relevant accounting standards and regulatory requirements, including reviewing and approving valuation models and assumptions, performing sensitivity analyses, and ensuring the timely completion of valuations. • Model net cash flows across portfolio companies and their respective waterfall structures • Model various A&D scenarios across diverse portfolio company set to forecast impact to all LPs and GPs across multiple waterfall structures • Maintain the larger parent fund model to consolidates cash flows, expenses, and distributions from all portfolio companies and funds up to the managing partner level • Support the preparation of investor reports and presentations • Lead and manage a team of associates, provide training and mentorship to junior team members in financial modelling and finance principles

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8 - 12 years

11 - 21 Lacs

Mumbai

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Purpose of the role: CSC Group seeks to hire Portfolio Valuation professionals. The main objective of the individual is to work closely with the portfolio management team for delivery of high levels of valuation support across geographies Role & responsibilities: Valuation Modelling /Analytics Quarterly valuation roll-forward (iVAL platform) Quarterly WACC template refresh, review, and upload (An automated template connected to CapIQ requires review and manual input into iVAL) Quarterly Volatility / DLOM updates (An automated template connected to CapIQ; requires review and manual input into iVAL) Quarterly Valuation trend analysis (An automated template connected to iLEVEL and iVAL) Semi-Annually auditor reporting (An automated template connected to iLEVEL and iVAL) Monthly Peer Group analysis (An automated template connected to CapIQ) Valuation Financials Valuation back testing annually, audit financial review (understand all aspects of the accounting/reporting and how these can impact valuations e.g., review the tax rate and exposure and determine annually) Quarterly cash value evaluation and analysis. Quarterly review of balance sheet (i.e., debt / cash / minority interest / equity), YTD performance, Projected FY performance, M&A activity / proforma adjustments. Quarterly financial review and analysis of the peer group make sure revenue and other financials are connected correctly to the portfolio company, e.g., using an EV/Revenue multiple requires analysis of each of the peer group companies to understand their revenue reporting / accounting and how it relates to the valuation multiples -- are they gross vs. net revenue, etc. This also includes automated templates connected to CapIQ for balance sheet, cash flow and growth/margin analysis. Quarterly refresh and upload financials to valuation scenario on iLEVEL, excel template is connected 100% to iLEVEL. Quarterly upload LTM / NTM / NTM+1 financials automated excel template connected 100% to iLEVEL. Control documentation quarterly to see formal SOC1 process in place and Smartsheet template created that requires valuation control checkboxes and commentary. In additional any manual changes on iVAL will be required to be documented on that platform as well as Smartsheet Monthly Document Collection Monthly, quarterly, and annual document tracking and collection, including the following: Monthly / quarterly management reporting Board decks (all throughout the year) Quarterly debt covenant reports Annual Audited financials (both draft and final) Annual third-party valuations (both draft and final) Valuation Commentary Review weekly updates and integrate into valuation commentary. Semi-annually send and review team checklist submissions Semi-annually review and update valuation memos (On iLEVEL platform) Semi-annually respond to Auditors questions (Direct responses as well as requests for support and additional documentation from the deal teams) Semi-Annually analyse Auditors question Preferred candidate profile: Mid-level candidate with Masters degree in Finance, Accounting or Economics, MBA, or CA with minimum 5 years of work experience in DCF Analysis. Good understanding of Microsoft Office especially advance excel skills are must and familiarity with private equity templates/models etc. is required for both Junior and Mid-level candidate. Candidate should be flexible with UK & US Shift Preferred Skills & Competencies: Experience in performing business valuation, intangible valuation, and financial modelling engagements for any pvt. ltd clients Knowledge of IFRS accounting and AICPA regulation preferred. Experience in with global and cross-cultural team is preferred. Excellent excel skills with demonstrated efficiency in handling large voluminous processes. Should have open mindset and not just process oriented, but also knows the whys of his current processes. Strong analytical and problem-solving skills, as well as strong verbal and written communication skills Must have a high level of report writing skills.

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8 - 13 years

19 - 22 Lacs

Pune, Bengaluru

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AVP Real Estate Fund Accounting Pune/Bangalore - India The successful candidate will join the Fund Services team as an Assistant Vice president and will be closely working with Clients and Client Service Managers based in Asia/UK/US region in connection with the performance of duties related to the administration of Real Estate Funds. Candidate should have 8 plus years of relevant experience in the Real Estate Fund Accounting and NAV calculations. Candidate must be well versed in Yardi and should have relevant experience in Property Accounting, Client relationship management, Team management, Process improvements, Preparing Financials and other Client reporting. . Reporting The position reports to VP RE Fund Accounting About Apex The Apex Group is a global financial services provider with 3,500 staff across 40+ offices globally. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do. Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive. Job specification Review and sign off Management Accounts and various client reporting that include booking journal entries/accruals/adjustments and various fund level fee calculations. Review and sign off Interim/Annual NAV packs/Financials for Real Estate Funds/Properties including the consolidated accounts/financials for SPVs and Properties. Contribute to expansion and integration of Yardi technology platforms, with a focus on Yardi as the core Real Assets Software Platform Contribute to and execute Real Assets strategic product roadmap, performing program management and overseeing project team delivery Perform/review Fund/Property/Lease set-up, Accounts Payable and Accounts Receivable related activities in accounting platform (Yardi). Assist in managing Yardi set-up, implementation and testing with internal IT, CFS & SPVs stakeholders Maintain a pro-active customer focus at all times, monitor the timing and quality of client deliverables and interact with Management and Clients Handle migration of Real Estate Funds from onshore location independently and ensure SLA targets are met. Review real estate fund clients partnership agreements, PPMs and other materials and participate in the implementation of fund structures onto the accounting system. Monitor compliance of various agreements with clients, including the Service Level Agreement. Train and support team members in their development. Operate as a contact point for clients; able to respond to and resolve queries or escalate where necessary and act as a liaison with various internal /external parties i.e. auditors, legal counsel. Assist in client audit procedures, process wire transfer payments on behalf of clients, prepare and analyse complex Excel spreadsheets and liaise with property management companies. Skills Required experienced in reviewing and preparing general ledgers and financial statements Need to have knowledge of Lux GAAP, IFRS and US GAAP Excellent communication skills and proficiency in English (both verbal and written). Self-motivated, bright and diligent individual who is driven to meet deadlines. Sound judgment, problem solving and analytical skills.. Good experience in managing large teams and handling performance appraisal. Advanced in MS Excel, Proficient with MS Word, MS PowerPoint.. Relevant Experience Minimum 8 years of public/private real estate accounting work experience Post graduate in Business Management, CA/CMA/CFA/CPA/ACCA What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR)) please visit https://theapexgroup.com/csr-policy/ #LI-RD1 #LI-RD1

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8 - 12 years

7 - 10 Lacs

Kolkata

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Handle Portfolio & Stocks aiming to buy / sell. Research on start-up companies under portfolio, Industry research of sectors in listed and unlisted portfolio, Arranging PE reports and researching investee companies in the PEs. Tracking mutual funds. Required Candidate profile Basic accountancy concepts / P&L / Bal Sheet. financial concepts .Knowledge of financial markets /investment funds etc.Conversant with Computer knowledge as such MS-Office.Good Communication Skills.

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7 - 10 years

30 - 35 Lacs

Ahmedabad

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Lead and manage valuation engagements, ensuring quality, accuracy, and timely delivery. Oversee multiple projects, mentor teams, communicate with clients, drive strategic growth. Expertise in financial modeling, equity awards, tax valuations, M&A. Required Candidate profile 7+ years in valuation/consulting, preferably with Big Four or top firms. Strong client management, team leadership &communication skills. Expertise in analysis, reporting & strategic decision-making. Perks and benefits 5 Days working Medical Benefits

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3 - 4 years

5 - 6 Lacs

Mumbai

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Job Title:Fund Accounting &/or Reporting Analyst Location: Mumbai, India Role Description Our Fund administration team is working with some of the top names in the fund industry. Youll be working in one of the teams responsible for managing the end to end processes related to securities and portfolio / fund valuation for client segments like Mutual Fund, Alternative Investment Fund, Portfolio Managers, etc. Our fund administration team uses one of the best platforms available in the fund accounting space which is robust enough and at the same time offers flexibility to parameterize the system as per local needs and regulations. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to the diverse nature of funds like Money market, Equity, Arbitrage, Exchange traded, hybrid funds, etc handled and serviced by Fund administration division. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Computation and reconciliation of NAV, checking income accruals, NAV movement, etc Reviewing Bank and Holding reconciliations and resolving breaks, if any Processing and verification of all trades for the day processed in the system Valuation / pricing of securities Coordination with client for trades. Coordinate with Registrars for Unit Capital files and checking and processing the same in the system Monitoring the email instructions for trades and other instructions including Custody instructions. Computation of Income equalisation and distributable surplus Computation and Dissemination NAV to the Press, Registrar, etc. Trial Balance Scrutiny Audit co-ordination and finalization of accounts Your skills and experience 3-4 years of experience Knowledge of Mutual Fund Accounting and operations Understanding of capital / Financial / derivative market Understanding of various valuation tools and methodology Good communication and presentation skill How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 4 years

5 - 6 Lacs

Mumbai

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Job Title:Fund Accounting &/or Reporting Analyst Location: Mumbai, India Role Description Our Fund administration team is working with some of the top names in the fund industry. Youll be working in one of the teams responsible for managing the end to end processes related to securities and portfolio / fund valuation for client segments like Mutual Fund, Alternative Investment Fund, Portfolio Managers, etc. Our fund administration team uses one of the best platforms available in the fund accounting space which is robust enough and at the same time offers flexibility to parameterize the system as per local needs and regulations. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to the diverse nature of funds like Money market, Equity, Arbitrage, Exchange traded, hybrid funds, etc handled and serviced by Fund administration division. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Computation and reconciliation of NAV, checking income accruals, NAV movement, etc Reviewing Bank and Holding reconciliations and resolving breaks, if any Processing and verification of all trades for the day processed in the system Valuation / pricing of securities Coordination with client for trades. Coordinate with Registrars for Unit Capital files and checking and processing the same in the system Monitoring the email instructions for trades and other instructions including Custody instructions. Computation of Income equalisation and distributable surplus Computation and Dissemination NAV to the Press, Registrar, etc. Trial Balance Scrutiny Audit co-ordination and finalization of accounts Your skills and experience 3-4 years of experience Knowledge of Mutual Fund Accounting and operations Understanding of capital / Financial / derivative market Understanding of various valuation tools and methodology Good communication and presentation skill How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 4 years

5 - 6 Lacs

Mumbai

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Job Title:Fund Accounting &/or Reporting Analyst Location: Mumbai, India Role Description Our Fund administration team is working with some of the top names in the fund industry. Youll be working in one of the teams responsible for managing the end to end processes related to securities and portfolio / fund valuation for client segments like Mutual Fund, Alternative Investment Fund, Portfolio Managers, etc. Our fund administration team uses one of the best platforms available in the fund accounting space which is robust enough and at the same time offers flexibility to parameterize the system as per local needs and regulations. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to the diverse nature of funds like Money market, Equity, Arbitrage, Exchange traded, hybrid funds, etc handled and serviced by Fund administration division. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Computation and reconciliation of NAV, checking income accruals, NAV movement, etc Reviewing Bank and Holding reconciliations and resolving breaks, if any Processing and verification of all trades for the day processed in the system Valuation / pricing of securities Coordination with client for trades. Coordinate with Registrars for Unit Capital files and checking and processing the same in the system Monitoring the email instructions for trades and other instructions including Custody instructions. Computation of Income equalisation and distributable surplus Computation and Dissemination NAV to the Press, Registrar, etc. Trial Balance Scrutiny Audit co-ordination and finalization of accounts Your skills and experience 3-4 years of experience Knowledge of Mutual Fund Accounting and operations Understanding of capital / Financial / derivative market Understanding of various valuation tools and methodology Good communication and presentation skill How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 4 years

5 - 6 Lacs

Mumbai

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Job Title - Fund Accounting & Reporting Analyst, AS Location - Mumbai, India Role Description Our Fund administration team is working with some of the top names in the fund industry. Youll be working in one of the teams responsible for managing the end to end processes related to securities and portfolio / fund valuation for client segments like Mutual Fund, Alternative Investment Fund, Portfolio Managers, etc. Our fund administration team uses one of the best platforms available in the fund accounting space which is robust enough and at the same time offers flexibility to parameterize the system as per local needs and regulations. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to the diverse nature of funds like Money market, Equity, Arbitrage, Exchange traded, hybrid funds, etc handled and serviced by Fund administration division. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Computation and reconciliation of NAV, checking income accruals, NAV movement, etc Reviewing Bank and Holding reconciliations and resolving breaks, if any Processing and verification of all trades for the day processed in the system Valuation / pricing of securities Coordination with client for trades. Coordinate with Registrars for Unit Capital files and checking and processing the same in the system Monitoring the email instructions for trades and other instructions including Custody instructions. Computation of Income equalisation and distributable surplus Computation and Dissemination NAV to the Press, Registrar, etc. Trial Balance Scrutiny Audit co-ordination and finalization of accounts Your skills and experience 3-4 years of experience Knowledge of Mutual Fund Accounting and operations Understanding of capital / Financial / derivative market Understanding of various valuation tools and methodology Good communication and presentation skill How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 4 years

5 - 6 Lacs

Mumbai

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Job Title - Fund Accounting & Reporting Analyst, AS Location - Mumbai, India Role Description Our Fund administration team is working with some of the top names in the fund industry. Youll be working in one of the teams responsible for managing the end to end processes related to securities and portfolio / fund valuation for client segments like Mutual Fund, Alternative Investment Fund, Portfolio Managers, etc. Our fund administration team uses one of the best platforms available in the fund accounting space which is robust enough and at the same time offers flexibility to parameterize the system as per local needs and regulations. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to the diverse nature of funds like Money market, Equity, Arbitrage, Exchange traded, hybrid funds, etc handled and serviced by Fund administration division. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Computation and reconciliation of NAV, checking income accruals, NAV movement, etc Reviewing Bank and Holding reconciliations and resolving breaks, if any Processing and verification of all trades for the day processed in the system Valuation / pricing of securities Coordination with client for trades. Coordinate with Registrars for Unit Capital files and checking and processing the same in the system Monitoring the email instructions for trades and other instructions including Custody instructions. Computation of Income equalisation and distributable surplus Computation and Dissemination NAV to the Press, Registrar, etc. Trial Balance Scrutiny Audit co-ordination and finalization of accounts Your skills and experience 3-4 years of experience Knowledge of Mutual Fund Accounting and operations Understanding of capital / Financial / derivative market Understanding of various valuation tools and methodology Good communication and presentation skill How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 8 years

5 - 10 Lacs

Pune

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

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