PLM4A Key User-RSC - Engineering

Job Description

??????Key-User to play a pivotal role in resolving technical issues highlighted by end users with suport from RBPE and other stakeholders. Key-User should have excellent knowledge on overall Alstom design process within engineering domain. Key-User to particiapte in User Acceptance Test (UATs) for new features on PLM4A application and providefeedback for GO-Live Key-User is the leader of coherence of data for his stream within his/her site Key-User trains end-users, both for process appropriation and IStool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team. Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team Key-user consolidate needs of enhancement in this domain at plant level: Identifies business needs and writes request for change Propose methodologies improvements to RBPE who will request the validation of Central M&T Key-User are in charge to test new functionalities or other upgrades of the solution Key-User may conduct specific trainingson need basis. Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules). Key-User support RBPE for local translation of documentations Key-User manages the accounts access in his stream, according to internal control rules On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites