* Job Title Sr. Executive Operations (Luxury Concierge) Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Luxury Retail Brands Retailers: Store Managers Outsourced Agencies Facility Managers, Supervisors Local municipal authorities/ government and other regulatory bodies Vendors Security Services Minimum Qualification (i.e education, training etc.) Bachelors in Hospitality Minimum Experience Minimum of 2-4 years of experience in luxury concierge services or related roles, preferably in retail, hospitality, or malls. Special Skills/Attributes (required for performing the job effectively) Strong interpersonal skills and the ability to engage with high-net-worth clients. Excellent organizational skills with attention to detail. Proficient in Microsoft Office, customer service software, and related tools. Ability to work in a fast-paced environment and multitask. A professional, polished appearance and demeanor. Overall Purpose/Objective Of the job This profile will assist in providing exceptional, personalized concierge services to the malls luxury clientele. The role involves interacting with VIP customers, fulfilling their requests, and supporting the Senior Manager in creating a luxury experience that meets the highest standards of service. This position is crucial in ensuring the delivery of efficient, discreet, and bespoke services that align with the malls luxury positioning. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Concierge Services Delivery: Assist in providing tailored concierge services, including travel bookings, restaurant reservations, and personalized shopping requests for high-net-worth individuals (HNWIs). Client Interaction: Interact with VIP customers to understand and fulfill their needs and preferences, ensuring a personalized, memorable experience. Event Support: Support the organization of luxury events, product launches, and private shopping experiences, ensuring smooth execution. Team Assistance: Assist the Senior Manager and team in daily concierge operations, ensuring services meet the highest standards of luxury and professionalism. Vendor Coordination: Liaise with service providers, retailers, and other stakeholders to coordinate bespoke services and fulfill customer requests. Customer Feedback: Collect and document feedback from customers, ensuring any concerns or issues are addressed promptly to maintain high levels of satisfaction. Administrative Support: Manage concierge documentation, reports, and records, ensuring all client requests are tracked and followed up in a timely manner. Brand Representation: Maintain the mall s luxury image by ensuring all interactions reflect professionalism, attention to detail, and exclusivity. * Minimum Qualification (i.e education, training etc.) Bachelors in Hospitality

* Job Title Senior Manager Operations Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Retailers Business Development/ Sales Head, Store Managers Outsourced Agencies Local municipal authorities/ government and other regulatory bodies Minimum Qualification (i.e education, training etc.) Graduate, MBA Minimum Experience 7 to 8 years of retail industry experience in Operations Special Skills/Attributes (required for performing the job effectively) Sound Knowledge of Mall Management practices Principles of building and maintaining retailer / customer relationship Knowledge of business planning and budgeting Should possess good decision making and leadership skills Overall Purpose/Objective Of the job Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and fa ade cleaning across all the malls and common area in coordination with GM Operations Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering,Parking, House-keeping etc.) Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues Monitor the completion of leasing administration process by the retailer, provide with Occupant s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc. Identify potential agencies for House-keeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same. Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres Defining the Service Standards for the Engineering, housekeeping, security agency in line with corporate standards and also develop the deployment plan with the teams. Define Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels Drives the development and implementation of the maintenance strategy with the Chief Engineer across all the equipment / systems within the property; covering aspects of preventive and break-down maintenance, in order to provide a comfortable and secure environment for customers. Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager Liaison and ensure that all permissions/ licenses are in place Maintain the Retailer Satisfaction, Retailer relationship, Agency Relationship Customer satisfaction FLS, Security and Parking Zero tolerance for FLS and ensuring all equipment installations are always in healthy working condition. Appropriate security measures without offending the customers and ensuring smooth ingress egress of cars with minimum time and maximizing the parking revenue Engineering and Projects Best practices to be followed. Strong planning , least inconvenience to customers/retailers and sticking to timelines with no compromise on the quality Training Trainings on different modules to refresh the technical/soft skills of work force and keeping a tab in ensuring that regular trainings are imparted to entire workforce Revenue Maximization and Collection Additional revenue streams to be explored like storage space, optimum utilization of parking space, concierge desk, other value add services to enhance the experience and revenue. etc Events Execution - Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality Cost Control - More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets * Minimum Qualification (i.e education, training etc.) Graduate, MBA

* Job Title Executive/Sr. Executive -Marketing Department / Division Marketing External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Agencies Event Management Government/ regulatory bodies Retailers Sponsors Minimum Qualification (i.e education, training etc.) Graduate, MBA (Marketing) Minimum Experience 2-4 years of experience in retail industry; marketing experience is preferred Special Skills/Attributes (required for performing the job effectively) Knowledge of Advertising and PR concepts Knowledge of brand building Knowledge of pricing / budgeting Overall Purpose/Objective Of the job Responsible for creating a brand imagery and communication guideline including creatives, logo, brand positioning etc Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Assist in planning the PR and advertising operations to enhance the image of the Centre(Mall) by ensuring regular advertising using all possible media as well as good coverage of various events/ occasions/ initiatives, etc Manage events planning by giving ideas for events to be conducted, evaluate the ideas with the Manager on various parameters of budget required, PR mileage, terms of sponsorship and execution Identifying the event execution/ management, creative agency, online advertising agency etc. and support the Managers in empanelment of the same Monitor all the activities of the agency on a regular basis to track their activities and adherence to the timelines Effective use of various social networking sites (Facebook, Twitter, Instagram, YouTube etc.) maintaining a connect with select target audience and for promotion of various initiatives of the Centre Support the marketing branding efforts for specified number of retailers and also support the smooth execution of the retailer events * Minimum Qualification (i.e education, training etc.) Graduate, MBA (Marketing)

* Job Title Senior Manager -Finance & Accounts Department / Division Finance & Accounts External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Auditors Statutory/ Regulatory agencies Retailers Vendors/ Agencies Minimum Qualification (i.e education, training etc.) Chartered Accountant/MBA/ICWA Minimum Experience 10 - 12 years of industry experience in the finance function with a knowledge of retail operations & corporate taxation Special Skills/Attributes (required for performing the job effectively) Knowledge of Regulatory Framework Knowledge of Accounting Standards and Systems Knowledge of Financial Analysis & Control Frameworks and techniques Understanding of Financial Risk Management framework Budgetary Control & Cost Optimization techniques (including Funds & Cash Flow Management) Principles of Tax Management Statutory/ Regulatory Compliance Management Overall Purpose/Objective Of the job Drive the financial planning and support the formulation of the short term and medium term business plan for the Center. Provide support to the Corporate accounts team by ensuring all books of accounts are maintained as per internal and statutory compliance requirements Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Develop the financial strategy, goals and targets for the Centre in line with corporate philosophy and strategy Monitor compliance with set accounting and reporting standards as well as internal control systems defined by the Corporate to ensure timeliness and accuracy of accounting for the Center Monitor adherence to statutory compliances and ensuring proper documentation of all books of accounts, reports, lease and revenue contracts Monitoring the collation, compilation and preparation of Center annual budget requirement (both Capital and Operational expenditure) of various departments at the Center for the coming year and review the same Monitor the budget spending of each department at the Center on a regular basis by analyzing the planned Vs. actual spend and escalating any significant variance to the GM-Finance & Accounts & GM-Mall Monitor periodic auditing of Center s accounts, to ensure accuracy and compliance with internal and external accounting standards and ensuring compliance with all findings/ recommendations Monitor adherence to the Corporate insurance guidelines and provide coordination to ensure that the Center is adequately and cost effectively insured against risks Monitor compliance with tax authority regulations and laws (pertaining to service tax) to ensure that the Centers finances are accurately and timely reported Responsible for collection of receivables from the retailers in case of significant delays/ disputes/ non-reconciliation of balances, etc. Manage Retailer Relationships by ensuring retailer set-up is done as per defined processes and review all necessary information for the retailer (commercial terms and agreement, etc.) Develop and leverage relationships with Banks, Financial Institutions, as well as liaise with legislative/ statutory bodies ( service tax, excise, customs duty etc.) for all compliance requirements and to create and maintain cordial relations Monitor verification of the bills raised by various service providers/ agencies to ensure all supporting & statutory documents are in place before approving the same for payment. Should be well versed with the concept of financial statements preparation & presentation, like what is grouped in the various heads of balance sheet or Profit & Loss A/c. Should have Knowledge of Tax Audit and Auditor s Report He should be well versed how the computation of Income for companies is done with applicability of relevant sections of Income Tax Act 1961. Should have proper knowledge of Income Tax regarding assessment & appeal procedure. How to extract data from Income Tax e-filing website, Traces website, MCA website Should have good experience of handling income tax cases related to Real Estate Business & Leasing of Property. He should be able to co-ordinate for all audits internal / stat / any consultants that come for audit & also take ownership of data compilation Basic working knowledge of labour related Stat compliances * Minimum Qualification (i.e education, training etc.) Chartered Accountant/MBA/ICWA