Personal Insurance (US Process)

Company:

About the Role

MDI NetworX is seeking dedicated professionals to support our US Personal Insurance process. The role involves assisting brokers, agents, and policyholders with personal lines insurance products such as Auto, Homeowners, Renters, and Umbrella policies. You will manage policy servicing, endorsements, renewals, and provide customer support while ensuring strict compliance with US insurance regulations.

Key Responsibilities

• Manage personal insurance policies for US clients, including Auto, Homeowners, Renters, and Umbrella lines.
  
• Process policy issuance, endorsements, renewals, cancellations, reinstatements, and rewrites.
  
• Respond to customer inquiries regarding coverage, premiums, billing, and claim status.
  
• Coordinate with carriers, brokers, and agents to ensure timely resolution of service requests.
  
• Review policy documents for accuracy and adherence to carrier guidelines.
  
• Assist in rating, quoting, and binding policies using carrier systems.
  
• Ensure compliance with US state-specific insurance regulations.
  
• Prepare reports, maintain documentation, and update records within client systems.
  
• Achieve process SLAs, accuracy, and quality benchmarks.
  

Required Skills & Qualifications

• Graduate / Postgraduate in any discipline.
  
• 1 – 5 years of experience in US Personal Insurance (Auto, Homeowners, Renters, Umbrella).
  
• Strong understanding of personal lines insurance terminology, endorsements, and coverages.
  
• Excellent verbal and written English communication skills.
  
• Proficiency in MS Office applications.
  
• Familiarity with insurance platforms such as Applied Epic, AMS360, Sagitta, Vertafore, Guidewire, etc., is preferred.
  
• Willingness to work in US night shifts and manage high-volume transactions.
  
• Strong problem-solving and analytical skills with keen attention to detail.
  

Good to Have

• Experience in underwriting support, rating, and quoting processes.
  
• Knowledge of state-specific compliance requirements in the US.
  
• Prior experience working with brokers, TPAs, or US carriers.