This is a full-time on-site role for a Paytm Service Agent at PAYTM SERVICES PVT LTD in Ahmedabad. The Paytm Service Agent will be responsible for assisting customers with queries, troubleshooting issues with Paytm services, providing solutions to customers, maintaining customer records, and ensuring a high level of customer satisfaction. The role also involves handling customer complaints and escalating issues to the appropriate department when necessary.

Qualifications

Excellent customer service and communication skills
Proficiency in troubleshooting and problem-solving skills
Experience with Paytm services and understanding of its functionalities
Basic knowledge of computer and software applications
Ability to work independently and as part of a team
High level of patience and empathy
Relevant certifications in customer service or related field is a plus
Bachelor's degree or equivalent work experience

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PAYTM SERVICES PVT LTD

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