Payments Associate

Entain India is the engineering and delivery powerhouse for Entain, one of the world’s leading global sports and gaming groups. Established in Hyderabad in 2001, we’ve grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.

Our focus on quality at scale drives us to create innovative technology that supports Entain’s mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.

• Dispute Resolution: Manage and resolve customer disputes related to potentially fraudulent or unauthorized transactions.
• Reconciliations: Perform daily provider reconciliations and apply necessary corrections on the platform based on credit/debit entries.
• Investigation & Analysis: Conduct thorough investigations into suspected fraudulent activities, including credit card operations and dispute management.
• Fraud Detection: Review, verify, and identify customer transactions to detect or prevent fraud, policy violations, or merchant disputes, mitigating potential losses.
• Banking Expertise: Apply strong banking knowledge to analyse and investigate card and transaction disputes.
• Transaction Review: Perform in-depth transaction reviews and ensure timely and accurate resolution of customer disputes.
• Data Analysis: Analyze complex datasets to identify patterns, anomalies, or trends indicating possible fraudulent or suspicious activity.

Collaboration: Follow direction from team leads and escalate complex issues to senior or specialized roles for further resolution.

• Essential: Minimum 1 year of banking dispute handling experience in a Recognized Organization.
• Bachelors’ degree
• Knowledge of Complete Transaction/Payment/Dispute Cycle.
• Strong written/verbal communication, critical thinking, and problem-solving skills
• Experience working with Advanced Excel, Word.
• SQL knowledge
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Multi-tasking ability, team-oriented, and a self-starter
• Ability to work with limited direction from management when situations occur
• Intermediate to advanced level in PowerPoint, Word and Excel Sheets
• Ready to support in 24*7 environment
• Organized with a high level of attention to detail
• Work from office only, no hybrid or work from home facility.

At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.