Payment Operations ( Live Ops Analyst )

Role Overview: As a Live Ops, your main responsibility will be to ensure round-the-clock monitoring, reporting, and closures on time to minimize any impact on the business. You will also be required to assist the Product and Tech teams in resolving any dependencies from Gateways, Banks, and other third-party teams. Collaboration with other cross-functional teams to address escalations will be a key part of your role. Key Responsibilities: - Ensure 24/7 monitoring, reporting, and timely closures to minimize business impact. - Assist Product and Tech teams in resolving dependencies from external teams. - Collaborate with cross-functional teams to address and resolve escalations. - Manage time effectively, prioritize tasks, and work within deadlines with minimal supervision. - Take ownership of tasks with a bias for action and collaborate with teams to deliver impactful solutions. - Work efficiently in a fast-paced environment and ensure timely closure of tasks. - Identify improvement areas with the team to enhance the overall customer experience. Qualifications Required: - Effective time management skills and ability to prioritize tasks. - Ownership mindset with a proactive approach to problem-solving. - Strong collaboration skills to work with cross-functional teams. - Ability to thrive in a fast-paced environment and meet deadlines consistently. Please Note: No additional details about the company were mentioned in the Job Description provided.,