Payment Lifecycle Specialist

Job Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Process Swift/ISO payments, including local and FX, serial, and cover payments. Clear cheques, including inward, outward, and collection products. Support payment activities such as manual instruction validation, Nostro reconciliation, EOD reconciliation, and fund control checks. Monitor process mailbox and manage queries/escalations. Monitor and clear processing queue. Maintain accuracy in production. Perform quality checks on a regular basis. Follow regulatory and process requirements and maintain Standard Operating Procedures. Ensure exception procedures are followed for every process deviation. Complete assigned tasks within expected timelines. Ensure TAT is met for processes handled. Coordinate with stakeholders, including service/product and regional management. Maintain MIS/productivity tracker. Ensure timely escalation is performed in case of issues. Assist PVT during weekends (as and when required). Required Qualifications, Skills and Capabilities Knowledge of SWIFT / ISO & Cheque product. Knowledge in Nostro recon and monitoring Work experience of minimum3 years in similar role/function. Graduate and above. Flexibility in working hours / days. Should be familiar with AI tools.